Administration Apprentice (Remote role must be based on The Wirral)

We are seeking a motivated and enthusiastic Administration Apprentice to join our dynamic team.

Requirements

• Essential qualifications:
  • GCSE in: English (grade 4/C)
  • GCSE in: Math (grade 4/C)
  • Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Skills:
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
• Other requirements:
  • A DBS check is required.
  • Candidate must be based in the Wirral.
  • Driving Licence preferred for monthly travel to Crewe.

Responsibilities

• Play a key part in recruitment administration, compliance monitoring, and general office support while helping to maintain the expectations set out by the Care Quality Commission.
• After training, oversee vital checks for new staff, maintain accurate records, track mandatory training, update compliance documents, and support managers with day-to-day operational tasks.
• This role is remote-based with one day a month at the Crewe office.
• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data (e.g., MS Office or equivalent packages).
• Choose the most appropriate IT solution to suit the business problem.
• Update and review databases, record information and produce data analysis where required.
• Produce accurate records and documents including emails, letters, files, payments, reports and proposals.
• Make recommendations for improvements and present solutions to management.
• Draft correspondence, write reports and review others' work.
• Maintain records and files, handle confidential information in compliance with the organisation's procedures.
• Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement.
• Make effective decisions based on sound reasoning and deal with challenges in a mature way.
• Seek advice of more experienced team members when appropriate.
• Build and maintain positive relationships within your own team and across the organisation.
• Demonstrate ability to influence and challenge appropriately.
• Become a role model to peers and team members, developing coaching skills as you gain area knowledge.
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Use the most appropriate channels to communicate effectively.
• Demonstrate agility and confidence in communications, carrying authority appropriately.
• Understand and apply social media solutions appropriately.
• Answer questions from inside and outside of the organisation, representing the organisation or department.
• Complete tasks to a high standard.
• Demonstrate the necessary level of expertise required to complete tasks and apply yourself to continuously improve your work.
• Review processes autonomously and make suggestions for improvements.
• Share administrative best-practice across the organisation (e.g., coach others to perform tasks correctly).
• Apply problem-solving skills to resolve challenging or complex complaints and be a key point of contact for addressing issues.
• Take responsibility for initiating and completing tasks, manage priorities and time to successfully meet deadlines.
• Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace.
• Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation).
• Manage resources (e.g., equipment or facilities).
• Organise meetings and events, take minutes during meetings and create action logs as appropriate.
• Take responsibility for logistics (e.g., travel and accommodation).
• Use relevant project management principles and tools to scope, plan, monitor and report.
• Plan required resources to successfully deliver projects.
• Undertake and lead projects as and when required.