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Job Summary
Occupational Health Apprenticeship Business Administrator
An exciting opportunity has arisen to work within the Occupational Health and Wellbeing Department at King's College Hospital NHS Foundation Trust. We are seeking applications from enthusiastic individuals who are keen to work in this varied and fast-paced environment, supporting the staff of King's College Hospital NHS Foundation Trust.
You will join a lively and enthusiastic team, who are committed to caring for the staff that care for our patients. You will carry the full remit of administration duties, supporting our multidisciplinary occupational health team in the provision of a high-quality service to the employees of the Trust and our external contracts. Training will be provided on-site and on the job. Successful applicant will be required to work across both sites: Denmark Hill and Orpington Hospital.
Apprenticeship Business Administration Level 3
Fixed term for up to 24 months.
You will be expected to attend a Values session prior to interview, the location, dates, and times of the sessions are to be confirmed.
For further details/informal visits contact:
Maria Dighton on 0203 299 7196 or James Kesson on 0203 299 33083.
Main duties of the job
- Assisting with the smooth operation, maintenance, and upkeep of the administrative function of the reception area of the Department. This includes providing the first point of contact for the department front of house. To answer queries from patients and clients, arranging appointments, and maintaining the filing system.
- To conduct the business of the reception desk/area quietly and calmly, communicating effectively with patients, nursing, medical, and other staff to promote the best environment for the efficient running of the clinic.
- Where relevant to the service, to provide an efficient and responsive service ensuring Key Performance Indicators (KPIs) are adhered to as far as possible.
About Us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centered, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
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We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimizing their contributions to the Trust's carbon emissions, waste, and pollution wherever possible.
Job Description
Job responsibilities
- To deal with patient and staff enquiries clearly, by phone, email, and in person promptly, efficiently, and politely, resolving local issues and relaying messages where necessary. To ensure that clinical questions are directed appropriately in a timely manner.
- To provide reception cover for all clinics including, the welcoming of patients, booking follow-up appointments, keeping patients informed of delays to their appointment, and maintaining accurate records of patient attendance, departure time, appointment outcome, and ensuring patients' personal details are updated.
- To manage the appointments system, ensuring that all necessary documentation is available to the clinical staff as required, and that appointments are accurately recorded. Liaison with departmental staff, employees, and external clients.
- To monitor waiting times for appointments and to alert the Administration Coordinator of difficulties as necessary.
- To produce daily appointment sheets for clinics.
- To ensure that all patients are registered accurately on the computer system prior to their appointment and to record their attendance.
- To register all pre-employment questionnaires received into the department.
- To maintain the filing systems in good order and to deal with paperwork associated with appointments.
- To follow up outstanding Declaration of Health forms.
- To undertake photocopying for the department and to distribute medical records, etc., to relevant departments when necessary.
- To collect post, opening, date stamping, and delivering it as appropriate.
- To print off immunisation records for clients as requested.
Person Specification
Essential
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Education and Qualifications
- GCSE grade A-C in English and Mathematics or equivalent
Knowledge and Experience
- Knowledge of IT systems and databases
- Previous administration experience
Desirable
- Basic or Intermediate Excel
- Previous Customer Service experience
Skills and Competencies
- Good written and verbal communication skills combined with an effective and courteous telephone manner.
- Ability to contribute to team working and to develop good working relationships.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Denmark Hill
London
SE5 8AD
United Kingdom
Employer's website
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