Croydon Council
Administration Assistant
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Administration Assistant
Job Purpose
The purpose of this role is to provide general administrative and financial support across Family Hubs services. The successful candidate will:
- Provide a high-quality, positive customer experience as the first point of contact for families and partners to Family Hubs and Outreach Hubs.
- Undertake reception duties, including:
- Answering general telephone and face-to-face enquiries.
- Signing in visitors as part of safeguarding arrangements.
- Assist with the welfare of children by providing effective liaison, as necessary, with parents/staff.
- Make arrangements for:
- Events.
- Partner bookings.
- Parent carer panels (e.g.).
- Perform the following administrative tasks:
- Note-taking.
- Mail distribution.
- Work constructively as part of a team, understanding school roles and responsibilities, and your position within them.
About You
Candidates should have:
- Good numeracy and literacy skills.
- Ability to use relevant office equipment.
- Strong computer skills.
- Ability to relate effectively to children and adults.
- General clerical/administrative/financial work experience would be beneficial.
- Ability to identify personal training and development needs.
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Croydon Council’s Priorities
The Council balances its books, listens to residents, and delivers good sustainable services:
- Get a grip on the finances and make the council financially sustainable.
- Become a council that listens to, respects, and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with:
- Partner organisations.
- Voluntary, community, and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in ways that respect the diversity of our communities.
Key Business Plan Outcomes
- Croydon as a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to:
- Thrive.
- Learn.
- Fulfill their potential.
- Croydon as a cleaner, safer, and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Implement Croydon Council’s new ways of working.
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Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we are pleased to consider flexible work arrangements, including:
- Support for hybrid working, whereby staff attend the workplace for part of their working week, and then work remotely (from home or elsewhere) the rest of the time.
As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for this role.
Safeguarding Commitment
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be subject to a DBS check, if required for the role.
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