Isio
Administration Assistant
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Administration Assistant
We are seeking an Administration Assistant within the Admin Shared Services department – Central Services Team.
The Central Services Team Mission is “to effectively triage all incoming member enquiries. We will maximise first time resolution where possible and index all other queries to appropriate workflows/technical teams. We are committed to delivering seamless, once and done services for non-automated/non-technical/low-complexity transactions across all channels and schemes with accuracy and care”.
Your role is to support our pension scheme administration service by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely and ensuring work is delivered to a high standard at all times. This role is vital to the BAU function of pensions administration within Isio.
You’ll work with key stakeholders to deliver exceptional customer service, a high volume and high accuracy of work and, ultimately, an excellent support service to the admin BAU teams across the country while ensuring alignment with business strategy, regulatory requirements, and client expectations.
The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.
No prior pension administration experience is needed as all training will be provided.
The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.
This role is fully office based in our Manchester city centre office.
What does the role entail?
- Opening and processing post.
- Scanning and indexing documents and digital images.
- Answering in-bound calls and resolving queries.
- Prioritising work to ensure delivery in accordance with client Service Level Agreements.
- Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
- Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
- Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.
- Keeping up to date with procedural, technical and scheme changes.
- Participation in ad-hoc administration projects/exercises.
- Identifying and recording non-core fee events.
- Liaising with contacts to maintain and build strong client relationships.
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What we’re looking for
Skills & Experience
Essential
- GCSE English and Mathematics (A-C) or equivalent.
- Strong literacy and numeracy skills.
- Strong data input skills.
- Strong MS office skills.
- Analytical thinking and problem solving skills.
- Attention to detail.
Desirable
- Exposure to GDPR controls.
- Contact or call centre experience.
- Previous office experience.
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes.
Why Join Isio
Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.
We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.
Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.
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About Isio
A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.
Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.
Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us hrrecruitment@ISIO.com
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