ALS
Administration Assistant
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Administration Assistant
Administration Assistant – Customer Service Support
ALS Laboratories Location: ALS Coventry
At ALS, we encourage you to dream big. When you join our global team, you’ll harness the power of scientific testing and data-driven insights to build a healthier future.
About the Role
ALS Laboratories are seeking an Administration Assistant to support the Customer Service department at ALS Coventry. This role involves assisting with sample pre-registration, collections, deliveries, and customer enquiries to ensure satisfaction and operational efficiency.
Ideally, you’ll have experience in a fast-paced, highly regulated environment, requiring meticulous attention to detail and a solution-oriented mindset.
Key Responsibilities
- Pre-register samples for customers and arrange collections/deliveries
- Inputting, maintaining, and analysing data using Excel
- Booking sample collections and bottle deliveries
- Responding to customer queries with appropriate information referral to relevant teams
- Detecting and reporting customer-related anomalies accurately
- Handling customer service phone support
- Aiding in result reporting and generating credit notes/structured invoices
- Assisting with ad hoc duties to maintain business directives
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Hours & Employment Type
- Full-time permanent role
- Hours per week: 37
- Working days: Monday to Friday
- Annual salary: £25,879 (competitive package available)
- Closing date for applications: Thursday 9th July 2026
Essential Requirements
✔ Experiential focus on office administration, ideally in a commercial setting ✔ Strong planning, organisational, and time management skills ✔ Excellent written and verbal communication ability ✔ Proficiency with IT systems, notably Microsoft Office ✔ A flexible, proactive mindset to support teamwork and cover shifts ✔ Commitment to establishing and upholding best practices in customer service
Benefits
- Annual leave: Starts at *25 days (plus 8 public holidays)
- Pro-rata eligibility available for non-standard arrangements
- Flexibility to buy extra annual leave
- Enhanced sick pay scheme & a competitive salary progression route
- Recognition awards for ‘Celebrating Success’
- Perkbox membership (vouchers and wellness benefits)
- Training & study support
- Competitive group pension plan
- On-site parking availability
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About Working at ALS
ALS is a global leader in testing, dedicated to driving health and safety through innovation. We pride ourselves on:
✅ A diverse and supportive team culture ✅ Investment in personal development and career growth ✅ Genuine commitment to making a positive impact across the globe ✅ An inclusive and equal-opportunity workplace
Our mission: "Everyone Matters", and we encourage applications from all talent levels and backgrounds.
Eligibility
Qualified candidates must be UK Citizens or legal Permanent Residents OR hold a valid working visa.
How to Apply
Submit an online application with a CV & cover letter that demonstrates your motivation and suitability for this role.
** Morrè About ALS**
ALS is a 20,000-strong global corporation across 70+ countries. Hoping to join our network of innovative professionals in diverse roles, not just scientific life!
Follow us on LinkedIn or visit our careers page for open opportunities.
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