Northern Lincolnshire and Goole NHS Foundation Trust
Administration Assistant (Booking Office) - Grimsby CDC
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We are seeking a dedicated and highly organised Administration Assistant to work within our booking team at our brand new £10 million Community Diagnostic Centre (CDC) that will be based at Freshney Place Shopping Centre, Grimsby.
Our CDC is part of the UK’s initiative to improve access to diagnostic services across local communities. This center provides a range of medical diagnostic services aimed at reducing waiting times for tests, scans, and consultations, helping to ease the burden on traditional hospital facilities.
The successful candidate will be responsible for managing and coordinating patient appointments, ensuring a smooth and efficient process for patients and healthcare staff alike. You will work closely with clinicians, administrative staff & patients to schedule, reschedule, and cancel appointments as needed, while ensuring accurate records are maintained within the NHS systems.
The CDC is expected to open to patients towards the end of January 2025. It is hoped that the successful candidate will be in post at the start of January where they will initially receive training at our acute hospital site Diana, Princess of Wales Hospital, Grimsby.
We Have 2 Permanent Positions Available
18h/week contract
- This will be a job share between two employees. Expected hours will be:
- Week 1 - Mon/Tue 08:30-16:00 and Wed 08:30-12:30
- Week 2 - Wed 12:30-16:30 and Thu/Fri 08:30-16:00
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37.5h/week contract
- This will be a full time post and hours will be Mon-Fri 08:30-17:00.
Responsibilities
- Operational use of Diagnostic Information Systems (e.g., Lorenzo & RIS) to register patients attending the departments for examination, ensuring the data entered is accurate and correct.
- Answer telephone queries in a timely manner.
- Demonstrate own tasks to new starters as directed.
- Work with other patient administration departments in line with the continuing needs of the NHS Plan and other developments in health care.
- Attend any relevant training courses necessary to ensure the effective delivery of the role and maintain personal development.
- Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached.
- Safeguard at all times the confidentiality of information in relation to patients and staff. Information relating to identifiable persons must on no account be divulged other than to an authorised person.
About Us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
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Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Contact Information
For further details / informal visits contact:
- Name: Pallavi Chintalapati
- Job title: Assistant Service Manager
- Email address: p.chintalapati@nhs.net
- Telephone number: 03033 303104
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