ALS
Administration Assistant
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Administration Assistant
Administration Assistant – Customer Service Support
Location: ALS Coventry Hours Per Week: 37 Days Per Week: Monday to Friday Basis: Full Time and Permanent Closing Date: Thursday 9th July 2026 Annual Salary: £25,879 Hiring Manager: Meera Dass
About the Role
At ALS, we empower a global team to create a healthier future through scientific testing and data-driven insights. As an Administration Assistant in our Customer Service department, you’ll play a crucial role in ensuring seamless sample management, prompt customer requests, and operational efficiency.
This role is ideal for someone who thrives in a fast-paced, highly regulated environment. You should demonstrate meticulous attention to detail, strong problem-solving skills, and a solution-oriented mindset.
Do you have the skills? Read on!
The Role in Detail
You will be responsible for:
- Pre-registering customer samples for testing and analysis
- Arranging and coordinating collections/deliveries of samples & materials
- Supporting the Customer Service team to meet and exceed client expectations
- Ensuring compliance with quality and regulatory standards
Please note: This role requires experience in a fast-paced, commercial administrative setting, particularly within industries with high scrutiny and data regulation.
Day-to-Day Responsibilities
- Document Handling: Scanning, filing, and securing sensitive laboratory documentation
- Data Management: Inputting, maintaining, and analysing data in Microsoft Excel
- Logistics Coordination: Booking sample collections, bottle deliveries, and lab requisitions
- Customer Support: Resolving inquiries, referring non-routine queries, and escalating anomalies
- Phony Support: Handling incoming calls and providing clear, accurate service responses
- Invoicing & Accounts: Raising credit notes and manual customer invoices
- Reporting: Supporting the accurate collation and distribution of test results
- Ad-hoc Tasks: Flexible contributions to ensure operational excellence per ALS business directives
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Essential Requirements
- Administrative Experience: Proven track record in an office environment, preferably within a commercial organisation
- Attention to Detail: Exceptional skills in ensuring accuracy, compliance, and smooth workflows
- Organisational Skills: Ability to prioritise tasks, manage deadlines, and adapt to demands
- Technical Proficiency: Competency with MS Office and IT systems (database platforms, reporting tools)
- Communication Skills: Strong written & verbal communication to interact effectively with customers and colleagues
- Team Collaboration: Willingness to backfill peers, offering support across teams
Benefits
ALS invests in your growth and wellbeing, offering:
- 25 days’ annual leave (increasing to 30) + 8 public holidays
- Flexible purchase of additional annual leave
- Enhanced sick pay scheme for peace of mind during illness
- Performance-based salary progression through a structured scheme
- Recognition Awards celebrating achievements (‘Celebrating Success’)
- Perkbox membership: Discounts, vouchers, and wellness benefits
- Career development programs & learning resources
- Group Pension Plan – secure your future
- On-site parking
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About Working at ALS
Our global, diverse team shares a collective purpose: to drive impact in health, environment, and material science. We are proud to foster:
- A supportive work culture encourages continuous learning and growth
- Flexibility: empowering each role to make meaningful contributions
- Human-centred values, prioritising our people and communities
Equal Opportunity & Inclusivity
Staying true to "Every Voice Matters", ALS is an equal opportunity employer. We actively welcome applications from candidates of all abilities and work to make reasonable adjustments during your recruitment process.
Work Permissions
Only fully eligible candidates (UK citizens, permanent residents, or live-work compliant visa holders) are accepted for this role.
How to Apply
Submit a cover letter and resume via our online portal by the 9th July 2026, clearly demonstrating:
- Your motivation for the position
- Evidence of meeting the essential requirements
- Why you’ll thrive in our high-impact environment
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