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At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Administration Assistant
The Role
ALS Laboratories are looking for an Administration Assistant to support their Customer Service department at ALS Coventry. As an Administration Assistant you will be required to pre-register samples for customers, arrange collections and deliveries and fulfil customer needs to ensure customer satisfaction.
Ideally you will have worked in fast paced, highly regulated environment that requires a meticulous attention to detail and a solution-oriented approach. Do you have the skills required, if so, please read on!
Hours Per Week: 37
Days per Week: Monday to Friday
Basis: Full Time and Permanent
Annual Salary: £25,879
Hiring Manager: Meera Dass
The Day to Day
- Scanning and filing of documents
- Inputting and maintaining data utilizing Excel
- Booking sample collections and bottle deliveries
- Respond to inquiries and deliver appropriate information or refers to appropriate function or people
- Review and report anomalies to customers
- Answering calls
- Provide support functions for Customer Services
- Aiding with the reporting of results
- Raising credit notes and manual invoices for Customer Services
- Ad hoc duties as required to ensure that the business directives are met
The Essentials
- Contributes to the establishment of best practices for customer support
- Flexible approach to work supporting and backfilling other team members when appropriate
- Office administrative experience ideally within a commercial organisation
- Excellent planning, organisational and time management skills
- Effective communication skills both written & verbally
- Experience with working with various IT systems including MS Office
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Our Benefits Include:
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave.
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies.
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub.
- Learning/study support
- Group Personal Pension Plan
- Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
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Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do.
With over 20,000 team members across 70 countries, you’ll be part of a global network. Learn more about what makes our workplace great here.
Didn’t see the right job for you today? We'd still love to hear from you. With a team of more than 20,000 employees across 70 countries, it takes all kinds of skills and expertise to make a company like ours thrive – and not all of them are in labs! We’re all about people – so show us who you are and why you're passionate about working with us by submitting your resume, and we’ll keep it on file for future opportunities.
Want to know more? Check out our careers page to find out about the benefits of joining our team, and don’t forget to follow us on LinkedIn for the latest updates!
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