University Hospitals of North Midlands NHS Trust
Administration Assistant
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At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Role Overview
The post holder will be required to support the team of Medical Secretaries. They will undertake work processing as appropriate, distribute and file documents as and when required. The post holder will also answer telephone enquiries and assist the Medical Secretaries in coordination of in-patient waiting lists.
Responsibilities
- Support the Medical Secretary Team
- Process work as appropriate
- Distribute and file documents
- Answer telephone enquiries
- Assist in coordination of in-patient waiting lists
Day-to-Day Duties
The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day-to-day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader.
- Deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes
- Locate and track case notes
- Process documents and notes of meetings
- Support the specialty team in the delivery of inpatient waiting list management
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Working Relationships
The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day-to-day workload of the specialty team.
Continuous Improvement
The post holder will follow office, departmental, and secretarial practices to continually improve service delivery. The post holder may also be involved with the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trust’s Policy and Procedure for the Handling of Complaints.
Work Environment
The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances, and concentration would be required when on the telephone, inputting data, and checking work.
About Us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
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Our Values
All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Contact Information
For further details / informal visits contact:
- Name: Rebecca Challinor
- Job title: Operational Services Manager
- Email address: jenny.plant@uhnm.nhs.uk
- Telephone number: 01782 679368
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