GenesisCare UK
Administration Lead (Oxford)
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Administration Lead (Oxford)
Administration Lead – Oxford Cancer Care Centre – GenesisCare UK
Join us—make a meaningful impact on cancer care while shaping your own career!
Location – Oxford, UK (state-of-the-art cancer care centre) Contract – Full-time (37.5 hours/week, Monday–Friday) Role Type – On-site (no homeworking)
## About the Role
As Administration Lead, you’ll lead the centre administration team, providing professional, efficient, and compassionate support in a fast-paced cancer care environment.
This role is ideal for an enthusiastic, organised, and patient-focused professional who thrives in a multidisciplinary setting, working closely with clinical teams, consultants, and hospital partners.
You’ll have the opportunity to:
- Influence referral pathways and service improvements
- Develop your leadership skills through mentoring and team management
- Drive a data-driven culture aligned with Operational Excellence initiatives
- Shape a patient-centred administrative experience
Be part of a team dedicated to transforming cancer care across 14 UK centres, delivering cutting-edge oncology treatments while nurturing a collaborative, well-being-focused culture.
## Responsibilities
Line Management & Team Leadership
- Manage rotas, 121s, and annual performance reviews for the admin team
- Lead training, mentoring, and professional development for new staff
- Foster strong internal and external relationships with consultants, service heads, and hospital partners
Operational & Administrative Duties
- Support patient referral pathways in collaboration with consultants and secretaries
- Ensure smooth administrative functions (scheduling, records, policy compliance)
- Partner with Patient Administration Lead UK to optimise patient journeys
- Lead Operational Excellence reviews, driving efficiency and data-driven decision-making
- Chair admin meetings and provide updates in monthly staff gatherings
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Patient-Centric Care & Compliance
- Oversee patient feedback and complaints, ensuring adherence to company policy
- Investigate Datix incidents with root-cause analysis
- Maintain strict confidentiality per GenesisCare policies and legal requirements (GDPR, Data Protection Acts)
- Manage administrative costs related to patient pathways
Operational & Regulatory Support
- Assist the Centre Leader in CQC inspections, facilities management, and regulatory compliance
- Occasionally work on-call/priorities to resolve crises with minimal disruption
- Comply with departmental protocols and hospital partner policies
Continuous Improvement & Culture
- Lead continuous improvement in admin practices
- Champion GenesisCare values (integrity, compassion, innovation)
- Ensure adherence to company standards in appearance, behaviour, and communication
## Requirements
Essential Criteria
- Experience in line management of small teams -Strong track record in administrative roles, preferably within healthcare or patient-focused services -Excellent verbal and written communication skills -Preference for those with healthcare sector experience -Ability to build and maintain professional relationships with diverse stakeholders
Desirable
- Experience handling patient complaints and sensitive enquiries
- Empathetic approach to patient care
- MOSAIQ IT package experience (advantageous)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of healthcare information systems or patient pathway optimisation
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## Why Join GenesisCare?
Join a team that’s revolutionising cancer care through innovative treatments, personalised programmes, and a patient-at-heart approach. Here’s what you’ll gain:
Work-Life Balance & Rewards
✅ 25 days annual leave (+ bank holidays) ✅ Option to buy/sell leave ✅ Free private medical and dental insurance for you and immediate family
Well-Being & Support
✅ Employee Assistance Programme (EAP) for mental health support ✅ Access to Babylon Health and Headspace for well-being ✅ Income Protection and a competitive pension scheme
Career Growth & Professional Development
✅ Opportunities to drive operational excellence and improvement initiatives ✅ Training and mentoring from experienced leaders ✅ Work alongside leading global oncology professionals
Lifestyle Perks
✅ Free parking at centres ✅ Exclusive retail discounts available
## About GenesisCare UK
As the UK’s leading private oncology provider, we’re reshaping cancer care through:
- Personalised treatment plans prioritising whole-patient wellness
- Cutting-edge diagnostics, radiotherapy, medical oncology, and Theranostics
- A collaborative approach, joining forces with universities and global clinicians
- Cutting-edge promising research through our UK clinical trials programme
We believe in treating not just cancer, but the person behind it. That’s why our care includes:
- Wellbeing support in partnership with Penny Brohn UK
- Exercise medicine programmes proven to boost recovery
- A culture that values innovation, teamwork, and continuous learning
Join us in Oxford—and help transform the future of cancer care. Apply now and take your next step at GenesisCare UK.
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