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Administration Lead (Oxford)
Administration Lead | State-of-the-Art Cancer Care Centre, Oxford (GenesisCare UK)
Join our dedicated team at GenesisCare UK and play a pivotal role in transforming cancer care through an Administration Lead position at our Oxford centre. This is an on-site full-time (37.5 hrs/week) opportunity with no homeworking, focused on line management, operational excellence, and exceptional patient support—from Monday to Friday within our state-of-the-art facility.
## About the Role
In this Administration Lead role, you will:
- Supervise the centre administration team, providing professional, accurate, and timely support for daily operations.
- Balance direct administrative work with line management, including rota coordination, 1:1 performance reviews, and goal-setting aligned with company objectives.
- Champion GenesisCare’s values and ensure they are reflected in every aspect of administration—from team collaboration to patient interactions.
- Collaborate across multiple stakeholders, including Centre Leaders, clinical teams, Consultants, and external partners, to produce efficient, high-quality care.
This position is ideal if you thrive in a dynamic healthcare environment, combine leadership with hands-on operational execution, and are passionate about enhancing patient pathways.
## Responsibilities
Your core focus will include:
### Patient & Operative Efficiency
- Support patient referral pathways, working with consultants and secretaries to ensure seamless transitions.
- Drive continuous improvement in administrative processes—from Datix incident investigations to root cause analyses—to resolve issues proactively.
- Manage patient feedback and complaints in compliance with GenesisCare policies, safeguarding confidence in our services.
- Oversee pathway-related administrative costs, optimising resource allocation without compromising care quality.
### Team Leadership & Development
- Lead and manage a small administration team, including ranging rotas, weekly huddles, and monthly/annual performance reviews.
- Train and mentor new staff, fostering a culture of competence and teamwork.
- Chair distribution meetings and present admin updates during staff gatherings to ensure full visibility.
### Compliance & Quality Assurance
- Maintain strict data security—ensuring patient confidentiality aligns with GenesisCare policies and statutory legislation.
- Lead CQC inspections, facilities management tasks, and other operational compliance duties in partnership with the Centre Leader.
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### Process & Technology Alignment
- Develop a deep understanding of all referral pathways within the centre, working to optimise workflows alongside the UK Patient Administration Lead.
- Participate in Operational Excellence reviews, leveraging data-driven insights to enhance efficiency.
- Provide tech support in tasks requiring knowledge of MOSAIQ IT package (advantageous if experienced), alongside full proficiency in Microsoft Office Suite.
### Flexible & Supportive Role
- Sometimes work out-of-hours to resolve urgent operational or patient service disruptions.
- Represent GenesisCare’s professional standards in conduct and demeanour—balancing empathy, whole-patient care, and compliance.
### Additional Duties
- Ensure updated patient records are maintained accurately and in line with GenesisCare’s approved processes.
- Follow departmental policy adherence, including policies from partnered hospitals.
- Complete mandatory training as required.
- Additional duties may arise in line with business needs—noting the role’s holistic and adaptable nature.
## Requirements
Successful applicants will demonstrate:
Core Competencies
- Proven line management skills (tutoring, team empowerment, conflict resolution where needed).
- Healthcare administration experience, traditionally within oncology, cancer care centres, or similar patient-facing environments.
- Exceptional verbal and written communication skills, reflecting the role’s ongoing collaboration with clinical specialists.
- Strong resolution mindset—record of handling completable complaints with fairness.
- Customer-focused Approach—prioritise patient needs, understanding their holistic experience.
Personal Attributes
- Empathetic, supportive with a commitment to personalised care.
- Culturally awareness of diverse stakeholders, from healthcare professionals to service users.
- Adaptable and proactive in chemistry Creation’s fast-evolving environment.
Software Confidence
- Fully proficient in Microsoft Suite, familiar with Excel for reporting and Outlook/PowerPoint for presentations.
- MAOSIQ IT package experience is advantageous (not mandatory).
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## Benefits
Join GenesisCare UK and unlock a rewarding career with competitively comprehensive benefits:
- Work-life balance—25 days annual leave + bank holidays, plus options to sell back or extend leave.
- Health & Wellbeing Support:
- Complimentary private medical & dental coverage.
- Income Protection, Employee Assistance Program, and access to Babylon Health/Headspace.
- Free cancer treatment for employees and immediate family requiring radiotherapy.
- Secure financial future with a company contributory pension scheme.
- Hassle-free commuting—Free parking available at most centres.
- Loyalty & wellbeing perks: Exclusive retail discounts, faculty development, and personal growth via innovative learning opportunities.
## Why Choose GenesisCare UK?
Our Vision
GenesisCare UK is at the forefront of private oncology care in the UK, dedicated to pioneering transformative cancer treatments. Since 2006, we’ve delivered world-class cancer care through:
- Latest treatments: Advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
- Integrated Wellness: Assessing quality of life, along with physical treatment, through our partnership with Penny Brohn UK and exercise medicine.
Our Community
- It’s over 600 experts strong, including **physicians, oncology specialists, and support staff delivering therapy across 14 UK centres.
- A culture of innovation and collaboration—we actively engage with global universities to improve treatments through research.
- UK clinical trial access, inspiring personalised medicine programs.
- A society that takes pride in growing from the inside out, investing in entree-peropment to drive next-generation leaders.
Your Opportunity
#Shaping the future of oncology—positive for those affected and for you. Whether you want to lead your career, build team credibility, or make a legacy in cancer care, this administrative role offers unmatched opportunity.
Apply now to join a prestige-driven mission, enhancing the quality of care for thousands—on our team, you’ll belong.
GenesisCare References: Code GCTA-Oxford.
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