Sundayy
Administration Manager
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About The Company
Parkdean Resorts is the UK’s largest holiday park operator, renowned for providing exceptional holiday experiences across a diverse portfolio of over 65 parks nationwide. Committed to creating memorable moments for guests and fostering a vibrant, inclusive community for staff, Parkdean Resorts emphasizes quality, safety, and sustainable practices. With a focus on delivering outstanding customer service and maintaining high standards across all locations, the company prides itself on its dynamic work environment, innovative approach, and dedication to employee development. Operating in some of the most scenic and popular holiday destinations, Parkdean Resorts offers a unique blend of leisure, relaxation, and adventure, making it an ideal place for professionals seeking growth and fulfillment in the hospitality and leisure industry.
About The Role
We are seeking a highly organized and proactive Administration Manager to oversee the administrative functions and operational processes at our park. This pivotal role involves managing financial activities such as payroll, purchase ledger, banking, and debt control, ensuring accuracy and compliance. The successful candidate will be responsible for maintaining health and safety standards, managing data protection in line with GDPR, and supporting holiday homeowner accounts with billing and documentation. Additionally, the Administration Manager will lead seasonal recruitment efforts, from advertising roles to onboarding new team members, and serve as the central point of contact for administrative expertise across the park. This role requires analytical skills to interpret data, identify process improvements, and implement effective controls to enhance operational efficiency. The ideal candidate will be a collaborative leader, customer-focused, and possess a strong attention to detail, committed to supporting the park’s smooth and safe operation while delivering excellent service to guests and staff alike.
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Qualifications
- Proven experience managing financial processes such as payroll, credit control, and purchase ledger
- Strong IT skills, including proficiency with Sage and Microsoft Office applications
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Experience in health & safety compliance and documentation management
- Knowledge of GDPR and data protection regulations
- Previous experience in a leadership or supervisory role in administrative or operational settings
- Ability to analyze data and implement process improvements
- Customer service orientation with a proactive approach to problem-solving
Responsibilities
- Oversee and manage financial operations, including banking, purchase ledger, payroll support, and debt management
- Ensure health and safety systems are maintained, and compliance documentation is accurate and up to date
- Manage data protection processes in accordance with GDPR legislation
- Support holiday homeowner accounts, ensuring billing accuracy and documentation completeness
- Drive seasonal recruitment strategies, from advertising roles to onboarding new employees
- Serve as the central administrative hub, providing support and guidance across various departments
- Analyze operational data to identify efficiencies and areas for improvement
- Coordinate with various teams to ensure smooth park operations and exceptional guest experience
- Maintain accurate records and ensure compliance with company policies and legal requirements
- Support the implementation of new processes and systems to enhance operational effectiveness
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Benefits
- Opportunities for professional development and career progression across our extensive network of parks
- Access to comprehensive training programs and ongoing support
- Employee Assistance Programme offering confidential support and counseling services 24/7
- Discounted holidays with a 50% staff discount and 25% for friends and family
- Team member discounts on food, drinks, and leisure activities at our parks
- Exclusive discounts on external brands, including meal kits and gym memberships
- Work in a vibrant, supportive environment with a focus on wellbeing and community engagement
Equal Opportunity
Parkdean Resorts is committed to creating an inclusive environment where all employees are valued and respected. We are an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, sexual orientation, or other protected characteristics. We actively promote diversity and are dedicated to providing reasonable adjustments throughout our recruitment process to ensure a fair and accessible experience for all candidates. We believe that a diverse workforce enhances our ability to serve our guests and supports our company values of fairness, respect, and inclusion.
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