Brook Street
Administration Officer
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Job Title: Tribunal Clerk - HMCTS PSR2 AO
Location: Manchester
Our Client, a reputable government department, is hiring for a Tribunal Clerk role based in Manchester. This is a fantastic opportunity to join a dedicated team supporting judicial hearings and delivering professional service to the judiciary and the public.
What You'll Be Doing
- Processing all types of correspondence, both manual and electronic, in line with current guidance.
- Updating appeals on the database accurately and promptly.
- Interacting with other government departments, salaried, and fee-paid Judges/Members.
- Clerking tribunal hearings across Manchester and surrounding areas, ensuring hearings run smoothly and on time.
- Meeting and greeting Judicial panel members, customers, and representatives.
- Managing hearing logistics, including recording proceedings and ensuring timely updates of outcomes.
- Producing Decision Notices on the day and notifying First Tier Agencies of decisions.
- Handling customer queries, explaining hearing processes, and providing excellent service.
- Operating recording equipment (video/telephone) and assisting with administrative tasks such as photocopying and document collection.
- Typing judicial notes onto templates for distribution.
- Occasional travel to other tribunal locations such as Wigan, Stockport, Rochdale, and Bolton, with expenses reimbursed.
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What You'll Bring
- Strong organisational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, friendly and professional in all interactions.
- Ability to operate recording equipment and handle administrative duties with accuracy.
- Flexibility to travel within the area as needed.
- A proactive approach and a customer-focused attitude.
Desired Skills
- Experience in tribunal or court clerking is advantageous.
- Knowledge of tribunal processes and legal terminology.
- Good IT skills, including familiarity with databases and typing.
Required Education
No specific formal education required, but a background in administration or legal support is beneficial.
Licences And Certifications
No specific licences or certifications required.
Experience
Experience in clerking, administrative support, or customer service roles is preferred.
Join our client's team and contribute to a vital public service, supporting justice and fairness in tribunal proceedings. If you are organised, professional, and eager to make a difference, we want to hear from you!
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Apply now to become part of a dedicated team delivering essential judicial support in Manchester.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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