Northumberland, Tyne and Wear NHS Foundation Trust
Administration Officer
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Complex Emotional Needs Services (CENS) Administration Services
Job Opportunity
An opportunity has arisen for a part-time (22.5 hours per week) permanent B3 Administration Officer to join our transforming Complex Emotional Needs Service. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works and as such administration services are contributing to this agenda. This position would be ideal for organised, responsive and motivated individuals who are committed to change management principles.
Candidate Requirements
- Proven experience of working in a similar environment
- Previous secretarial experience is essential due to the demands of the role
- Experience in a customer/client focused environment in the last 12 months
- Delivery of customer care skills in person or over the telephone
- Proven experience of working with Microsoft Office packages and excellent keyboard skills
- Effective minute taking skills and ensuring all actions are acted upon
- Diary management skills
- Ability to be self-directed, motivated and able to contribute positively within a team
- Strong organisational skills and structure day-to-day tasks
- Demonstration of flexibility in the role
- Desirable: A working knowledge of electronic patient record systems (i.e. RiO) – Training will be given
- Desirable: The successful applicant must be able to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable
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Additional Information
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder may also undertake additional duties as directed by the Administration Team Lead.
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We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Contact Information
For further details / informal visits contact:
- Name: Yvette Harkness
- Job title: Administration Manager
- Email address: Yvette.Harkness@cntw.nhs.uk
- Telephone number: 01900 705262
Lindsay Nicholson (Admin Team Lead)
- Email: Lindsay.Nicholson@cntw.nhs.uk
- Telephone: 01228 603850
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