Northumberland, Tyne and Wear NHS Foundation Trust
Administration Officer
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Job Title: Administration Officer
Applications are invited from suitably qualified and experienced candidates for a full-time Administration Officer to work within Older People's Services based at St Nicholas Hospital, Gosforth, Newcastle upon Tyne.
About the Role
This is a very busy service and the post-holder is part of an admin team which supports the multi-disciplinary clinical team. Duties will include:
- Processing referrals into the service
- Maintaining an electronic patient record system
- Maintaining spreadsheets
- Diary management
- Typing clinical letters and reports
- Minute meetings
- Other general office duties
Key Requirements
A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead / Administration Manager / Team Manager to ensure a comprehensive, high quality administrative service to the team at all times. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Officer.
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Job Details
This is a full-time post 37.5 hours per week Monday to Friday.
Essential Experience
Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following:
- Experience working in a customer / patient focused environment (face to face and telephone)
- Administrative/Secretarial experience
- General administrative duties
- Fast, accurate typing/keyboard skills
- Typing and formatting letters and reports
- Minute taking experience
- Diary Management
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Ability to change tasks at short notice
- Reliable and punctual
The post holder will be expected to demonstrate flexibility in the role. The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
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You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Diversity and Inclusion
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Redundancy Consideration
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Contact Information
For further details / informal visits contact:
- Name: Nichola Browne
- Job title: Administration Team Lead
- Email address: nichola.browne@cntw.nhs.uk
- Telephone number: 01912468723
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