University College London Hospitals NHS Foundation Trust
Administrative Assistant
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About the Role
Working within the Integrated Operations Department, you will join the Homeless Intermediate Care Team (HICT), part of the North Central London (NCL) Out of Hospital Care Model (OOHCM). The OOHCM provides health and social care support, alongside temporary accommodation, for people experiencing homelessness following discharge from hospital. The service aims to break the cycle of individuals being discharged back onto the streets, leading to repeated presentations at emergency departments.
The Homeless Intermediate Care Team supports patients discharged from UCLH, Royal Free, and Whittington Hospitals, including those placed within Discharge to Assess (D2A) Pathway 2 step-down beds. The team delivers case management, assessment, treatment coordination, and assertive signposting to community-based services for a time-limited period outside of the hospital setting. The service works with adults who are homeless, rough sleepers, those at risk of rough sleeping, and individuals with no recourse to public funds (NRPF).
Responsibilities
As an Administrative Assistant, you will play a key role in supporting both the clinical and operational functions of the service. You will contribute to the effective delivery and day-to-day coordination of HICT, ensuring high standards of administrative support and service delivery across the multidisciplinary team.
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The role involves working within a multidisciplinary environment, supporting the delivery of a holistic, wraparound model of care for homeless individuals across North Central London. Responsibilities will include coordinating meetings and MDT activity, managing referrals and service administration, maintaining accurate records, and supporting communication between internal and external stakeholders.
About the Trust
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
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We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact for Further Details
For further details / informal visits contact:
- Name: Sandra McDermott
- Job title: Clinical Operations Manager
- Email address: sandra.mcdermott1@nhs.net
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