Hull University Teaching Hospitals NHS Trust
Administrative Assistant
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Job overview
We are looking for an enthusiastic person with previous clerical experience to work within Medical Reports and the Enquiry Department at HRI.
The successful candidate must have good communication skills and be able to work as part of a team, as well as using their own initiative, and have the ability to organise and prioritise their workload.
Main duties of the job
- Provide a comprehensive clerical and administrative support service to the medical reports process and the enquiries desk.
- Be responsible for locating and tracking out case notes in line with Trust guidelines and procedures.
- Responsible for locating A&E numbers and obtaining causality cards.
- Act as first point of contact for patients and the public, directing them to departments and wards, and dealing with telephone enquiries.
- Be able to carry out duties and seek advice from the manager when necessary.
- Participate in the PPDR process and develop methods of flexible learning to assist with continuing self developments.
- Participate in staff briefings and access Trust media in order to keep abreast of Trust activity and matters relevant to the post.
- Provide cover for the main reception on a daily basis, in order to assist relatives, patients and staff.
As a Trust employee you will be trained in the correct use of any equipment provided to improve health and safety within the trust. You are required to use the equipment when necessary and as instructed, which will include checking the equipment is safe to use, prior to its use, and must report any defects immediately to your line manager.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
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Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
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We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person specification
Application Completion
Essential criteria
- ALL sections of application form FULLY completed
Education/ Qualifications
Essential criteria
- 3 GSCEs (C or above)
Desirable criteria
- NVQ level II/Btec equivalent
- Customer care training/ telephone skills
Knowledge, Training & Experience
Essential criteria
- A minimum of 2 years clerical experience
- Experience of working with different agencies.
Desirable criteria
- Previous Medical Records experience
Communication and Interpersonal Skills
Essential criteria
- Good communication - verbal/written
- Be able to work on own initiative
- Works well with in a team
- Demonstrates understanding of confidentiality
- Participate in standard setting and research projects
- Evidence showing clinical and professional development
- To be able to plan, assess, evaluate and implement patient care
- Ability to prioritise care associated with changing environment/patient demands
- Facilitate learning of others.
Special Attributes and other
Essential criteria
- Shows motivation in developing new skills
- High level of interpersonal skills
- Demonstrate empathy and diplomacy
- Flexible and reliable
Other Requirements
Essential criteria
- Good timekeeper
- Ability to work from both hospital sites as required to meet the demands of the service
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