Job Description

Daily Involvement

Daily involvement with the general day-to-day support of an online footwear company. This role will include involvement with marketing, financial controls, and customer service.

What You'll Do at Work

• This role provides hands-on day-to-day support across a busy online footwear company.
• Duties will include helping with website administration, processing customer enquiries, supporting marketing activity, assisting with stock and order updates, maintaining accurate records, and helping with basic financial controls.
• The successful candidate will work closely with the team to keep daily operations running smoothly and deliver a professional service to customers.

Key Responsibilities:

• Managing day-to-day customer service and ensuring a high standard of customer satisfaction
• Handling invoicing and financial processes using Xero
• Maintaining and updating online platforms, including Shopify and Mailchimp
• Communicating with manufacturing partners and factories to design footwear and manage orders
• Liaising with the warehouse to ensure smooth logistics and fulfilment
• Supporting overall business operations and identifying ways to improve efficiency

Where You'll Work

3 LYONS COURT
LONG ASHTON BUSINESS PARK
YANLEY LANE
LONG ASHTON
BS41 9LB

What You'll Learn

Course Contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports, and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation).
• Manages resources, e.g., equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.