Howden
Administrative Assistant - Clinical Trials Insurance
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Administrative Assistant - Clinical Trials Insurance
About Howden
Who are we? Howden is a global insurance group with employee ownership at our core. We specialise in adapting and thriving in a changing world, driving innovation in insurance. Our strength lies in our collaborative international team of 23,000 employees across 56 countries, united by passion and a no-limits mindset.
Our success stems from our people-first approach—our culture, quality client service, and continued growth all depend on the talent, inclusivity, and collective effort of our teams. Individual success lives by our shared goal: making a true difference together. That’s how Howden thrives.
Why Work at Howden?
We’ve always been empoveder-owned, nurturing entrepreneurial talent and providing growth opportunities. Our focus is on hiring skilled professionals we invest in—helping their careers flourish while contributing meaningfully to clients.
People join for diverse reasons, but they stay for the same thing: our culture. It’s what differentiates us, keeping colleagues engaged with opportunities in work/life balance, career progression, sustainability, and volunteering.
The Role: Administration Assistant (Clinical Trials Insurance)
We seek a detail-oriented and proactive Administration Assistant to support the Clinical Trials Insurance team. This role ensures policy accuracy, documentation efficiency, and seamless coordination with clients, brokers, underwriters, and risk managers.
Key Opportunities
- Specialist exposure in the growing life sciences and clinical trials sector.
- Clear career path with opportunities to progress into Account Handling, Operations, or Compliance.
- Full support for study toward CII qualifications (or relevant certifications).
Responsibilities
Policy Administration & Compliance
- Prepare, review, and issue:
- Standard documentation (quotes, binders, policies, Certificates of Insurance (COIs), schedules, endorsements, invoices, debit/credit notes).
- Understand and manage protocol references, site lists, territories, limits, sponsor/CRO relationships.
- Support renewals, mid-term adjustments (MTAs), and endorsements with strict timely turnaround and version control.
- Track policy conditions, subjectivities, and compliance requirements (e.g., ethics committee approvals, regulatory approvals, trial dates).
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Document & Data Management
- Input, validate, and mend data in policy administration systems, CRMs, and shared trackers.
- Support data audits and clean-up.
- Ensure GDPR-compliant handling of personal data.
Communication & Coordination
- Triage and prioritise workflows via shared inboxes and ticket queues.
- Generate key performance reports (pipeline lists, premiums, turnarounds) and operational updates.
- Liaise with underwriters, brokers, and clients to chase documentation, amendments, and subjectivities, maintaining clear records.
Client Support & Operations
- Assist in client onboarding, KYC checks, and compliance documentation collection.
- Support Account Handlers with communication and paperwork (scheduling, minutes, action tracking).
- Collaborate on boarderaux prep, audit support, regulatory reporting, incident reporting, and complaint tracking.
Compliance &(file) Management
- Adhere to internal SOPs, binder authorities, and QA checklists.
- Organise digital filing and naming conventions with archival support.
Training & Onboarding
- Assist with integration of new team members (setup, training, induction).
Requirements
Essential Qualifications & Skills
- At least A-Level qualifications (or equivalent).
- Strong attention to detail with document control and version management skills.
- Confident communication (written emails, client-facing calls) with a professional tone.
- Proficient in Excel (sorting, filters, formulas) and experience in Word, Outlook, and Teams.
- Ability to manage priorities and deadlines, and work with varying demands.
- Discretionary standards aligned with GDPR and company data retention policies.
- Passion for insurance or insurance-related qualifications (e.g., CII education support provided).
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Desirable Qualifications & Experience
(Not mandatory – bonus points!)
- Experience in insurance administration, brokerage, underwriting, healthcare, financial services, or clinical operations.
- Exposure to clinical trials insurance or pharma industry.
- Knowledge of GxP/GCP, ethics approvals, or trial lifecycle terminology.
- Familiarity with policy administration systems.
- Understanding of country-specific liability requirements and international placement processes (e.g., bordereaux, delegated authority).
- General awareness of ISA and binder systems.
Benefits & Culture
Development & Growth
A career at Howden is self-defined. Whether you excel in advocacy, pharma consulting, accounting, technical compliance, or product design, we invest in learning, guidance, and opportunities from the start.
- Promotions, mentoring, international rotations, and inspiring customer projects—expect a career marked by vigour and growth.
Work-Life Balance & Well-being
We believe home and work lives are intertwined. Our priorities reflect this:
- Flexible hours and hybrid working options (where feasible).
- Helping colleagues thrive through health, family support, and mental wellbeing.
Sustainability & Impact
Sustainability lies at the heart of Howden’s identity. Our commitment includes:
- Ethical business practices rooted in our values.
- Socially responsible insurance for industries that drive societal progress (tech, sustainability, healthy living).
Diversity & Inclusion
We are a company that prides itself on difference:
- Supports inclusivity, equality, and diversity at every level.
- Offers reasonable adjustments (flexible hours, hybrid policies) to align with individual needs—sharing concerns in confidence.
- Values qualities over labels, working to help you seize career opportunities, large and small.
Not all positions can accommodate changes to working hours or locations. Please discuss these with your Recruitment Partner.
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