Swindon Town Football Club
Administrative Assistant
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Job Summary
We are looking for a friendly, organised, and reliable General Administration Assistant to support the day-to-day operations of Swindon Town Football Club. This role involves providing administrative support, answering telephone calls, and assisting with the club's ticketing operations while delivering excellent customer service.
Key Responsibilities
- Answer and direct incoming telephone calls in a professional and courteous manner.
- Welcome and assist visitors and customers.
- Provide general administrative support, including filing, data entry, and maintaining records.
- Assist with ticket sales and ticketing enquiries for Swindon Town Football Club matches and events.
- Process ticket bookings and payments accurately.
- Respond to customer enquiries via phone, email, and in person.
- Support other departments with administrative tasks as required.
- Maintain confidentiality and comply with club policies and procedures.
Skills and Experience
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- Excellent communication and customer service skills.
- Good organisational skills and attention to detail.
- Confident using Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Friendly, professional, and approachable manner.
- Previous administrative or customer service experience is desirable.
- Experience with ticketing systems is an advantage but not essential, as training will be provided.
Personal Qualities
- Reliable and punctual.
- Positive attitude and willingness to help.
- Able to manage multiple tasks and prioritise workload.
- Flexible and adaptable to the needs of the club.
Swindon Town Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. For positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with the Club’s safer recruitment procedures and relevant legislation. The post holder will be required to undertake safeguarding training periodically and comply with all safeguarding policies and procedures.
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Equality, Diversity & Inclusion
Swindon Town Football Club is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination, harassment or victimisation, and where decisions are based solely on merit. The Club does not discriminate on the basis of age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio-economic background or any other characteristic protected under the Equality Act 2010.
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