Brook Street
Administrative Officer - Newton Aycliffe Magistrates Court
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Join Our Client as an Administrative Officer (Band E) - Newton Aycliffe
Pay
£12.86 per hour
Temporary assignment until March 2027
Must be able to pass a basic DBS and have valid right to work
Location
Newton Aycliffe Magistrates Court
Are you organised, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for a dedicated Administrative Officer to play a vital role in ensuring smooth court operations and excellent stakeholder support.
What You'll Be Doing
- Preparing for and facilitating all types of hearings through comprehensive administrative tasks.
- Providing clear, consistent information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
- Using HMCTS service scripts and knowledge articles to direct users to appropriate services.
- Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating relevant systems.
- Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
- Processing work according to standard operating procedures to meet performance and service standards.
- Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
- Handling jury service tasks such as selection, deferrals, attendance tracking, and expense processing.
- Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
- Providing judicial support including diary management and administrative assistance.
- Supporting enforcement procedures like financial assessments and fine collection, alongside producing basic reports.
- Contributing to health and safety activities, including facility checks, issue logging, and safety governance.
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What You'll Bring
- Strong organisational and communication skills.
- Ability to handle sensitive information with discretion.
- Experience in administrative support or customer service roles.
- Knowledge of court or legal processes is desirable.
- Proficiency in using IT systems and following procedures.
- A proactive approach to problem-solving and stakeholder engagement.
Join us and be part of a team committed to delivering justice efficiently and effectively. This is an excellent opportunity to contribute to vital public services in Newton Aycliffe. Apply now to make a difference!
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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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