University of Southampton
Administrative Officer
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Administrative Officer
About the Role
Join the University of Southampton Auditory Implant Service (USAIS) as an Administrative Officer and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.
Job Purpose
To work with the Clinic Operational and Assistant Manager, administrative, and clinical staff, as well as colleagues & partners, to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the appropriate clinical pathway.
Responsibilities
- Perform a range of administrative, customer service, and/or support activities, including occasional patient-facing reception cover
- Be deployed flexibly to maintain service continuity and apply an in-depth knowledge of a range of specialised, established systems, processes, and equipment to effectively complete tasks related to the patient pathway
- Progress and resolve a range of enquiries of varying complexity from:
- Patients
- Carers
- Hospitals
- Other USAIS stakeholders (including using a specialised Patient Administration System & NHS Supply Chain)
- Manipulate, analyse, and/or evaluate standard information or data
- Work collaboratively and communicate effectively with the multi-disciplinary team
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Requirements
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment
- Excellent communication skills, with a proven ability to prioritise and manage a busy workload
- Excellent attention to detail, record-keeping skills, and ability to maintain confidentiality for all data and patient information
- Strong teamwork skills and the ability to build positive working relationships
- Ability to thrive and support colleagues in a busy, noisy working environment
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Special Requirements
- Excellent communication skills are essential, along with strong multitasking & prioritisation skills
- Maintenance of confidentiality in information and data management is mandatory
- Ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
- DBS check at Standard level is required for this role; this will be carried out by the University
Working at the University of Southampton
- We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
- Enjoy a generous holiday allowance and additional university closure days
- We support flexible working arrangements
Location & Hours
- Location: University of Southampton, Highfield Campus, Building 19
- Working hours: Monday to Friday, 9am–5pm
Informal Enquiries
Contact Cath Grimer: 📞 02380 593522 ✉ c.grimer@soton.ac.uk
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