Healthcare Administrator

Location

Ipswich & Bury St Edmunds

Who Are We?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing:

• Outpatients appointments
• Diagnostic testing
• Eye surgery

We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.

We are thrilled to say that, following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.

Role Overview

• Position: Healthcare Administrator
• Location: Suffolk team
• Contract: 40 hours per week over 5 days (including weekends, on a rota basis)
• Description: This role involves a variety of administrative duties, including but not limited to:
  • Booking patients into appointments
  • Handling phone calls (both inbound and outbound)
  • Replying to emails and enquiries
  • Managing post and dispatching letters
• Environment: Fast-paced, with a different task each day, making it ideal for someone who enjoys varied, dynamic work.

Ideal Skills & Experience

While training is provided, these traits will be beneficial:

• Car: Hold a full UK driving license and have access to a vehicle.
• Customer/Patient Facing Experience: Both preferred and necessary for empathetic communication with potentially anxious patients.
• Administration: Experience in a busy administrative role.
• Office 365 Proficiency: Must be a competent user of Microsoft Office 365 programs.
• Tech Skills: Comfortable using new systems, particularly patient record systems.
• Soft Skills:
  • Good phone manner and clear communication (oral and written English).
  • Willingness to contribute collaboratively in a team and support others when needed.