Recovery Focus
Administrator
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Location: New Vision Bradford – Main base: 10 Currer Street, Bradford, BD1 5BA (with occasional cover at a second central Bradford site and the Keighley hub)
Working Hours: 37 hours per week, Monday–Friday
Contract Type: Permanent
Salary: £25,877.80 – £28,454 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
New Vision Bradford is looking for an organised, friendly and reliable Administrator / Receptionist to join our team. Based mainly at our central Bradford office (10 Currer Street), with occasional cover at a second Bradford site and our Keighley hub, you will help support the smooth day-to-day running of the service. You will be the first point of contact for visitors, service users, staff and partner agencies, providing a welcoming reception service and helping ensure enquiries are handled appropriately and efficiently.
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Key Responsibilities
- Greet and support visitors, service users and callers in a professional and welcoming way
- Answer telephone and email enquiries and direct them as needed
- Carry out general reception duties including sign-ins, post, deliveries and room bookings
- Provide basic administrative support across the service
- Help with keeping records up to date and using computer systems accurately
- Support appointment scheduling and general office tasks
- Assist with meeting preparation such as sending out information and taking notes where required
- Work with colleagues and external partners to help things run smoothly
- Follow organisational procedures, including confidentiality and data protection
Skills and Experience
- Some experience in an admin, reception or customer service role
- Good communication and interpersonal skills
- Basic IT skills, including Microsoft Outlook, Word and Teams
- Able to stay organised and manage different tasks in a busy environment
- Comfortable working with confidential information
- Friendly, reliable and willing to help as part of a team
Why Join Us?
At New Vision Bradford, you will be part of a supportive team working to help people across the local community. We offer a welcoming working environment and opportunities to learn and develop on the job. We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
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Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-07-20
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
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