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Administrator
Administrator
Location: Manchester
- Hours: Full time (40 hours per week, 2-work week rota)
- Contract: Permanent, office-based
- Annual salary: Up to £26,528.31 (previously stated £26,450.92 corrected)
We are currently recruiting for an Administrator to join our Manchester branch. This critical role plays a pivotal part in managing administrative duties across various stages, particularly focusing on:
Key Responsibilities
- Complaints Management:
- Process and manage customer complaints in line with Mears Living’s complaints policy and procedures.
- Liaise with colleagues and external stakeholders, responding telephonically and maintaining accurate records.
- Assist managers in timely and compliant responses to customers.
- Governance Support:
- Provide resource augmentation for Board of Plexus and Omega Housing governance requirements.
- Customer Engagement:
- Facilitate customer support, including responding to queries and escalating issues where necessary.
- General Administrative Tasks:
- Work closely with managers to deliver essential tasks, prioritise workload effectively, and support overall business objectives.
Role Criteria
- Proven customer service experience with a strong track record in administratively support-resilient roles.
- Exceptional communication skills (both written and verbal) for stakeholder engagement.
- Ability to work independently and collaboratively across multidisciplinary teams.
- meet deadlines, and manage diverse priorities in a fast-paced environment.
- IT proficiency, including experience with Microsoft Office (e.g., Excel for basic data management).
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Benefits
Tony Collins: A heartfelt recognition of colleagues’ contributions through an annual, organised team event with activities, leisure, and group bonding.
- Volunteering Leave: Paid leave to support employees pursuing community service projects, aligning with Mears’ social value commitments.
- Mears Rewards Programme: Staff perks including:
- Up to 10% discounts on groceries, holidays, and eye tests.
- Opportunities to participate in Mears’ group schemes (e.g., wealth-building investments).
- Family-Friendly Policies: Empathetic support for employees balancing work and life responsibilities.
Recruitment Process and Clearance Requirements
For all positions at Mears, successful candidates will undergo:
- Background, Identity, Security Checks & Basic Protective Security (BPSS) clearance.
- Identification Verification: Valid proof of address, two references, and a passport.
- UK Work Eligibility: Must have the right to work within the UK (no visa sponsorship offered).
- Driver Eligibility for Mears Vehicles (if applicable): Must be over 21 years, hold a licence for over 3 months, and have fewer than 9 driving points.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Apply now or contact Beth Dunford for inquiries: 📧 beth.dunford@mearsgroup.co.uk
Working at Mears Group: Our Commitment
Mears prioritises diversity and inclusivity, striving for an environment where every individual can thrive:
- Disability Confident Employer: Actively supports equality and opportunity.
- Armed Forces Covenant: Gold-rated in the Defence Employer Recognition Scheme (ERS), with an Endorser Award for supporting veterans.
- Social Mobility Initiative: Invites applicants to voluntarily share background information to enhance opportunities through the Social Mobility Index.
Our vision embodies making positive impacts on communities through:
- Improving homes
- Strengthening communities
- Transforming lives
Join Mears to be part of a team dedicated to excellence, innovation, and shared values—We are the people behind the smile.
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