Central and North West London NHS Foundation Trust
Administrator
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Administrator
Job Overview
The Early Intervention Team Administrator will provide administrative support to the local CAMHS Early Intervention Service. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations.
The Early Intervention Team Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
Main duties of the job
- Create and update patient electronic records and other relevant documentation.
- Schedule appointments as necessary, ensuring patients are notified of any changes to appointments.
- Complete relevant typing, photocopying, scanning, faxing, filing and maintenance of up-to date IT systems.
- Record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line manager’s attention.
- Provide monthly statistics on throughput to team manager as requested.
- Support the Early Intervention Team with general administrative duties, sending appointments, data quality and capture using appropriate systems, audio typing, filing, taking messages, dealing with queries over the telephone and face to face, photocopying.
- Provide cover as and when necessary.
- Any other administrative duties to support the team as and when required by team manager
Working for our organisation
CNWL have a pioneering history of improving health outcomes in people’s lives, by providing physical and mental health services at GPs, clinics, hospitals, and in the community. To find out more about CAMHS please CLICK HERE.
Staff are the heartbeat of our organisation! You’ll have direct liaison with your Service Manager and Head of Service to develop your career. You'll receive monthly supervision to support bespoke training, development offers, and our leadership and development programme, see the “Staff rewards and wellbeing handbook” for more details.
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We take flexible working seriously, and will always be open to discussion to meet our workforce's competing work-life demands #TalkAboutFlex
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As an NHS Trust, we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, and your patients when working in our healthcare settings.
Detailed Job Description And Main Responsibilities
The post holder will also be required to:
- Provide complete administrative support to the multi-disciplinary staff including word processing, filing, e-mails, photocopying, entering data onto the computer and creation of spreadsheets.
- Maintain a diary of appointments / information for teams manually / electronically.
- Have sufficient knowledge of patients and professionals requirements to ensure the efficient running of the service.
- Establish and maintain a well-organized and effective administrative service able to meet the needs of the service users and staff.
- Monitor demand against capacity and escalate to clinical staff where issues arise against agreed protocols.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
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Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person specification
Education & Qualifications
Essential criteria
- Educated to GCSE standard or equivalent.
- NVQ3 in Business Administration or evidence of equivalent practical experience.
- Good standard of written English.
Previous Experience
Essential criteria
- Relevant experience of working in an administrative role.
- Computer literacy and word processing skills (MS Office Word).
- Data entry skills including knowledge of using Excel.
- Understanding of Data Protection / Confidentiality.
- Experience of working in the NHS and knowledge of mental health terminology.
Desirable criteria
- Knowledge of Patient Administration systems.
Skills, Knowledge And Abilities
Essential criteria
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively.
- Ability to work as part of a multi-disciplinary team in a pressured environment.
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to manage own workload without direct supervision.
Desirable criteria
- An Understanding of Office Procedures.
- Knowledge and understanding of medical terms.
- Knowledge of the Data Protection Act and Caldicott Guardian.
- Lived experience of mental health.
- Experience of working in a culturally diverse inner city area.
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