Frimley Health NHS Foundation Trust
Administrator
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Job Overview
The Interim Care and Support Team (ICAST) is a new team being developed to help discharge patients home from hospital sooner.
Your role will be to support the development of the team whilst ensuring it operates smoothly, efficiently and effectively.
Responsible for supporting the day to day administration and coordination of the team and their patients, you will be supervised by the Team Lead and receive regular 1:1 supervisions, annual appraisal and ongoing professional development relevant to your role.
If you have a strong background in team administration and a passion to develop services, build relationships and support others then this is the role for you.
You will be involved in coordinating patient discharges and ensuring the operations of a large team are managed efficiently.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
- To support the Team Lead with the effective running of the team.
- To maximise the effectiveness of the service.
- Day-to-day administrative management and coordination of the service supporting the clinical team and being the first line of contact for patients, relatives, carers and other key stakeholders.
- To coordinate staff resources, and admissions and discharges to/from the caseload.
- To work across relevant Trust sites to support the delivery of the clinical service.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
- To support the team in the day to day operational running of the service.
- To support and coordinate the lone working processes.
- To be a central point of call for staff.
- To liaise with key partners making onward referrals, liaising with key stakeholders, patients, relatives and carers.
- To source additional patient information when required both verbally and electronically.
- To maintain contemporaneous patient records according to team systems; including entering patient information, referrals, documenting contacts and scanning/uploading paper records to the electronic system.
- To maintain contact with patients on behalf of clinicians as requested.
- To be an active part of handover and MDT and support the administration of these.
- To prepare patient information, folders and paperwork needed by clinical staff.
- Undertake stock take and manage stock control.
- Undertake regular audits
For more information please see attached job description and person specification.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in Maths and English (grade A-C)
- NVQ level 3 in administration or equivalent, relevant to the role
Desirable criteria
- NVQ level 3 in health and social care or equivalent.
Experience
Essential criteria
- Experience as an administrator in a similar role
- Experience working in complex situations
Desirable criteria
- Administrative experience in a healthcare setting
Skills
Essential criteria
- Able to make decisions and solve problems quickly
- Uses own initiative and take responsibility to resolve issues
- Able to communicate effectively both verbally and through documentation
- Computer literate
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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