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Administrator
Administrator – Justice and Immigration Team
Location: HMP Ashfield, BS16 9QJ Salary: £25,510 per annum (pro rata) plus excellent benefits Schedule: Part-time (24 hours per week), working Wednesdays, Thursdays, and Fridays Shifts available: 8am–4pm or 8.30am–4.30pm
Why this role makes a difference
As an Administrator in our Justice and Immigration team, you’ll provide critical support to ensure essential services run smoothly. Your work—managing paperwork, maintaining records, and ensuring secure data handling—helps colleagues access vital information, delivers excellent service, and contributes to positive outcomes. Every typed word, filed document, and organised process plays a part in shaping a better future for those who need it most.
Your attention to detail will drive impact.
Responsibilities
You’ll be entrusted with ensuring seamless operational efficiency in a high-security environment. This includes:
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Correspondence and record-keeping:
- Manage incoming and outgoing mail, emails, and documentation with accuracy and security.
- Maintain electronic and manual records, updating systems and databases promptly.
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Document preparation:
- Collate, compile, distribute, and file reports and departmental documentation.
- Ensure compliance with data protection standards (including GDPR).
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Administrative support:
- Organise meetings and events, including taking and distributing minutes.
- Respond to departmental queries and support colleagues across the team.
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Reporting and standards:
- Produce correspondence, reports, and documents to high professional standards.
- Support performance measurement, contractual outcomes, and KPIs.
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- Confidentiality and security:
- Handle sensitive materials adhering to strict data protection policies.
- Maintain compliance with security protocols.
Requirements
You’ll succeed in this role if you have:
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Essential skills:
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience in an administrative environment, including record-keeping and minute-taking.
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Attention to detail:
- Ability to process and manage complex records, correspondence, and documents.
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Discretion and integrity:
- Understanding of Data Protection and GDPR requirements.
- The ability to handle confidential information with the utmost professionalism.
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Organisational skills:
- Strong problem-solving skills and the ability to prioritise tasks in a fast-paced setting.
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Additional considerations:
- Applicants must pass a Standard DBS check, covering both spent and unspent convictions.
- Completion of an Occupational Health Questionnaire to support job suitability.
What we offer
With us, you’re not just an employee—you’re part of a team investing in your growth. We provide:
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Work-life balance:
- 23 days annual leave plus bank holidays (pro-rata for part-time).
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Career development:
- Access to 1,100+ internal training courses, including Level 3 Team Leader and Level 5 Operations Manager Apprenticeships.
- Mentoring opportunities to help you achieve your goals.
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Health, wellbeing, and support:
- Employee Assistance Programme, Bupa Anytime HealthLine, and a wellbeing app.
- 24/7 virtual GP service and discounts at Serco-managed leisure centres (30% off).
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Lifestyle benefits:
- Disclosure across 1,000+ retailers, from entertainment to travel.
- Volume bonuses for ethical giving (e.g. Payroll Giving Scheme or donate spare pay via your penny pension).
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Workplace environments:
- Paid volunteering days and opportunities to contribute to the Serco People Fund Charity.
- Employee networks celebrating diversity, including parents, LGBTQIA+ colleagues, veterans, people with disabilities, and multicultural communities.
Our commitment to you
At Serco, you’ll be part of a top 1% global employer, valued for your skills and potential. We champion:
- A supportive culture where leaders provide clear guidance and resources for progression.
- Equality and disability inclusion: Recognised as a Disability Confident Leader, Top Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder. Guaranteed interviews for eligible applicants under our Guaranteed Interview Scheme.
- Flexible working where possible—tailored adjustments throughout recruitment and employment.
Ready to apply?
For help with your application, email recruitmentuk@serco.com.
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