Adcock Refrigeration and Air Conditioning
Administrator
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Are you an organised and customer-focused Administrator looking for your next opportunity?
We're looking for a talented Administrator to join our busy Service and Maintenance team in Chelmsford. This is a fantastic opportunity to become part of a supportive business that genuinely values its people, with many employees choosing to build long and successful careers with us.
The Role
You'll be joining a small, close-knit admin team, several of whom have been with the business for many years.
- Providing day-to-day support across our Service and Maintenance departments.
The role has a steady rhythm with familiar, recurring tasks and you'll be expected to get on with things independently rather than waiting to be directed.
It suits someone who takes quiet pride in doing their job well and keeping things ticking over reliably.
You'll need to have previous administrative experience.
Key Responsibilities
- Answering calls and handling customer and engineer queries professionally and efficiently
- Sending service and maintenance worksheets to customers
- Logging service calls and helping coordinate engineer attendance
- Requesting and chasing purchase orders
- Sending daily job information to engineers
- Updating records on our management system
- Assisting with maintenance contract renewals
- Portal and database administration, permits & RAMS
- Covering colleagues across the admin team during holidays and absences
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About You
We're looking for someone who is organised, adaptable, and enjoys providing excellent customer service.
You'll Ideally Have
- Previous administrative experience in a busy and reactive environment.
- Strong IT skills, particularly in Microsoft Office applications.
- Experience using databases or business management systems (desirable).
- Excellent communication and customer service skills.
- The ability to prioritise workloads and respond calmly to changing demands.
- A proactive approach and strong attention to detail.
What We Offer
- Competitive salary, dependent on experience and skills.
- A friendly and supportive working environment.
- Free on-site parking.
- Varied and interesting work with opportunities to develop your skills.
- 25 days' annual leave plus bank holidays.
- Increased holiday entitlement with length of service.
- Company pension scheme.
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Apply Today
If you're looking to join a company that values its employees and offers a supportive, long-term career opportunity, we'd love to hear from you.
Click Apply to complete our short application process.
Equal Opportunities
We are an Equal Opportunities Employer and welcome applications from people of all backgrounds. We believe that diversity strengthens our business, and we're committed to creating an inclusive workplace for everyone.
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