Blackpool Teaching Hospitals NHS Foundation Trust
Administrator
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Applications are invited for the post of Pain Management Service Administrator
You will be motivated, enthusiastic, with excellent communication skills and able to work effectively as part of a team.
The maintenance of patient confidentiality and excellent customer care skills are essential for this role.
You should have a proven record of working within a clerical environment, having undertaken first line administrative responsibilities. You should have excellent IT skills.
Previous NHS experience would also be useful. Training on specific hospital systems will be given.
This post will involve working at Whitegate Health Centre. Please note that the service operates 08:00am to 6.00pm Monday to Friday.
Please ensure that you have read through the attached Job Description and Person Specification before submitting your application.
The post holder will be the first point of contact for patients, Blackpool Teaching Hospital staff and other agencies for referrals, appointments and general service enquiries.
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The post holder will provide quality customer care to direct callers and visitors in a timely, helpful and pleasant manner, dealing with all enquiries effectively and sensitively, taking action where necessary and escalating if required in line with Trust’s policies, procedures and guidance. The role will involve all aspects of administrative work, managing telephone calls, effectively using our patient administrative system, typing etc.
It is essential that the post holder exercise initiative commensurate with the role i.e. prioritise own day-to-day work without supervision, maintaining confidentiality at all times & communication skills.
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
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We recommend that all individuals employed in patient facing roles, or those located on a ward or department where patients receive a service should be fully vaccinated against COVID-19.
For further details / informal visits contact:
- Name: George Rogers
- Job title: Pain Management Service Manager
- Email address: george.rogers1@nhs.net
- Telephone number: 01253 953303
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