University Hospital Southampton NHS FT
Administrator
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Administrator
Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
Looking to start your career in the NHS? We are recruiting for full-time administrative roles (37.5 hours per week) across a variety of entry-level positions within our Trust.
Our hospitals rely on a dedicated team of administrators, and these roles are key to keeping our services running smoothly. You will play an important part in supporting both patients and clinical teams, helping to ensure a positive and seamless patient experience.
Wherever you join us, our values of Patients First, Working Together, and Always Improving will guide everything you do. While we are a large university hospital, we pride ourselves on our commitment to continuous improvement and the genuine compassion we show to every patient.
We offer a wide range of career pathways within administration, making this an excellent opportunity to build your experience within the NHS. You will benefit from comprehensive training and development, giving you the support and skills needed to grow and progress in your career.
Secondment opportunities will also be considered for internal applicants who are looking to broaden their experience across different roles or areas of the hospital
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs, and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
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Detailed Job Description And Main Responsibilities
If successful you would be placed in an administrative position suited to your skills. This could be based at University Hospital Southampton, Princess Anne Hospital, or Royal South Hants. These roles include but are not limited to:
Outpatient Administrator Centre
- The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust.
- It is a busy, interesting, and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients.
Receptionist
- You will be the face of the Trust and responsible for meeting and greeting our patients and their relatives in a friendly and knowledgeable manner.
- You may also be responsible for registering patients onto the hospital computer systems and ensuring all patients' personal matters/records are dealt with in a confidential manner.
Ward Administrator
- You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone, and meeting and greeting patients and relatives.
Booking Administrator
- The role will provide excellent customer service to patients, relatives/carers, and to external agencies.
- You will build good working relationships with the Consultants, the rest of the administrative team, and nursing staff.
Emergency Care Administrator
- Within the Emergency Care Unit at University Hospital Southampton.
- The department is in operation 24/7 - 365 days.
- The role entails working days, evenings, weekends, nights, and bank holidays all allocated on a pro rata basis.
What You’ll Do
- Provide an excellent customer service to patients, relatives/carers, and to external agencies.
- Ensure a consistent and effective administrative service is maintained at all times.
- Build relationships with stakeholders externally and internally.
You Will
WHAT WE’RE LOOKING FOR
- Have experience of working in a customer services environment.
- Have a friendly and approachable manner.
- Be polite, sympathetic, and diplomatic and have a can-do attitude.
- Provide excellent customer service to patients, relatives/carers, and to external agencies, this will include communication that is face to face, over the telephone, and through written correspondence.
- Provide comprehensive administration services and have high standards of accuracy and attention to detail.
- High standards of accuracy with attention to detail.
- Ability to communicate over the telephone and in person.
- Competent IT skills, including a working knowledge of Microsoft Office packages.
- The ability to work independently but also be a good team player.
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The hospital offers a 24-hour service, however, for these roles you could be scheduled onto shifts between the hours of 7 am and 10 pm Monday to Sunday so will require good flexibility around your working hours.
If you are looking for part-time employment, please note we would need you to work a minimum of 15 hours per week.
There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences, and more. Please indicate in your application if there is an area that you would be particularly interested in.
To learn more about our organisation, please click on the links to our social media platforms:
- Facebook: https://www.facebook.com/share/r/1AkjBnieFo/
- Instagram: https://www.instagram.com/reel/DWHUZzVCEhE/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==
- LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:7440698777214054400
Person specification
Qualifications, Knowledge & Experience
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard.
- NVQ 2 diploma or equivalent experience.
- Experience of working in a customer-led environment.
- Competent in the use of Microsoft Office packages.
- Evidence of computer literacy.
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development.
- Proficient in the use of hospital computerized patient systems.
- Call handling experience.
- Experience of working shifts.
Trust Values
Essential criteria
- Patients First
- Working Together
- Working Together
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