IMG (International Medical Group)
Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Travel Claims Administrator
Fully Remote / Hybrid | 37.5 hours per week
Monday to Friday
Salary: £24,800 – £25,000
Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.
This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.
The Role
As a Travel Claims Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.
You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Manage policy amendments from request through to completion
- Handle inbound customer calls, emails, and other communications
- Process payments securely over the phone
- Maintain accurate records in internal systems
- Work to agreed service levels and minimise abandoned calls
- Support shared mailboxes, responding within 2 business days
- Collaborate with Policy Services and Claims teams
- Assist with group enrolment changes and reporting (full training provided)
- Contribute to wider administrative tasks and team projects
Essential Skills
What We’re Looking For
- Strong customer service skills (phone and written)
- Excellent attention to detail
- Ability to prioritise workload and work independently
- Confident communication skills
- Proficiency in Microsoft Office
- Adaptable, team-focused mindset
Desirable
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Previous call centre experience
- Previous administration experience
What We Offer
- Fully remote working (with hybrid options available)
- Structured training and ongoing development
- A collaborative, inclusive, and supportive team environment
- The opportunity to build a career within international healthcare and insurance
- Bupa dental cover
- Health Shield cash plan (optical, everyday healthcare and more)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
- 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
- Your birthday off
Apply Now
If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you.
Apply now and become part of something global.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location