Agena Group
Administrator - Client Success
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?
Position
We are seeking a dedicated Client Success Administrator to join our established Account Management team. As a new member of our Client Success team you will be a point of contact within a floating resource, delivering an exceptional level of customer service whilst managing a variety of administration and contract activities.
Responsibilities And Duties
- Provide a reactive approach to our pool of Non-Account Managed clients
- Ensure tasks are completed accurately and in a timely manner
- Keeping sites compliant with our code of conduct - being ethical is one of our company values
- Triage tasks in a professional manner, delivering the highest levels of customer service
- Deal with sometimes challenging enquiries, delivering a positive outcome for the client
- Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA's
- Complete all admin duties relating to site set up and compliance
- Ensure best practice standards are adhered to
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who You Are
- Able to demonstrate a proven track record in a customer facing environment
- Displays a passion for new challenges and problem solving
- Organised and proactive handling multiple administrative tasks
- Able to express ideas and views clearly, in writing, and listen and respond appropriately to others
Other Information About The Role
- Salary: £26,436.80 per annum
- Hours: 40 per week; Monday - Friday, 9am - 5.30pm with 1 hour lunch break
- Location: Lancing with hybrid flexibilities after probation period
- There is free onsite parking. The office dress code is smart casual
- Our selection process is as follows: Application - Competency Based Interview - Task
- You must be able to legally live and work in the UK without sponsorship
- The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
- We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme 24/7 confidential, independent and professional counselling
- Cycle to work scheme
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Agena Values
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
(No agency speculative contact - thank you)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location