Continuity Care
Administrator / Domiciliary Carer
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About Continuity Care
Continuity Care, based in Cheltenham since 2011, is a premium agency specialising in matching live-in carers to clients needing personalised home care, including companionship, personal care, respite, and complex disability support. Serving elderly, frail, and disabled individuals, we provide one-to-one care as an alternative to residential homes. Our core values are compassion, trust, attention to detail, and preserving client independence.
The Role
We are seeking a dedicated Administrator / Domiciliary Carer for a hybrid role combining administrative tasks with hands-on care. This role supports efficient office operations and delivers exceptional client care, ensuring wellbeing and dignity at home. Join us to make a positive impact in a dynamic environment.
Responsibilities
- Provide comprehensive administrative support, including:
- Data entry
- Client record management
- Coordinate the matching process between live-in carers and clients based on specific health conditions, lifestyle, and personal preferences.
- Serve as a primary point of contact for clients, carers, and healthcare professionals to facilitate seamless communication.
- Conduct domiciliary care duties, such as:
- Assisting clients with personal hygiene
- Medication reminders
- Meal preparation
- Cleaning
- Companionship
- Monitor and report any changes in clients’ health or wellbeing to the appropriate parties promptly.
- Ensure compliance with all relevant health and safety regulations and company policies during home visits and office work.
- Support the management team with day-to-day operational tasks and contribute to continuous improvement initiatives within the agency.
- Maintain accurate and up-to-date records in line with data protection and confidentiality standards.
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Requirements
- Previous experience in an administrative role, preferably within health, social care, or a related sector.
- Practical experience or qualification in domiciliary or live-in care.
- Strong organisational and multitasking abilities with a keen attention to detail.
- Excellent communication skills for liaising with clients, carers, and other staff.
- Compassionate and patient approach with a genuine commitment to client independence and wellbeing.
- Ability to handle confidential information with discretion and maintain professional boundaries.
- Proficiency in using office software and database management systems.
- Flexibility to work both in an office environment and provide care support in clients' homes as required.
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Training & Development
- A meaningful role in a close-knit, values-led team
- Variety – no two days are the same
- Opportunity to grow your skills across both care and business operations
- Competitive salary dependent on experience
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