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Administrator
Administrator – Justice & Immigration Team
Location: HMP Ashfield, BS16 9QJ Salary: £25,510 per annum (pro rata) + excellent benefits Schedule: Part-time (24 hours/week) – Wednesdays, Thursdays & Fridays Shifts: 8am–4pm or 8.30am–4.30pm
About the Role
Ready to help shape a better future? As an Administrator in our Justice and Immigration team, you’ll provide secure, efficient administrative support that keeps essential services running smoothly.
Your responsibilities will include:
- Supporting operational teams by maintaining accurate records.
- Processing correspondence, emails, and documentation with precision.
- Ensuring critical processes meet high standards—guaranteeing colleagues have the right information at the right time.
This role has purpose: by delivering meticulous administration in a secure environment, you’ll directly contribute to positive outcomes across the contract, creating meaningful change.
Responsibilities
You’ll be entrusted with the following tasks:
- Manage correspondence securely: Process incoming and outgoing mail, emails, and documents with accuracy and confidentiality.
- Maintain records: Update electronic and manual systems, databases, and documentation promptly.
- Collate and distribute reports: Compile, file, and share departmental reports and administrative materials.
- Organise meetings & events: Plan logistics, take meeting minutes, and distribute them as needed.
- Provide administrative support: Respond to internal queries and assist colleagues across the team.
- Communicate professionally: Draft correspondence, reports, and documents with clarity and precision.
- Uphold data security: Handle sensitive information with strict confidentiality and GDPR compliance.
- Meet performance targets: Support contract achievements, KPIs, and operational excellence.
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Requirements
Ideal candidates will have:
- Strong proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience in an administrative or customer service environment.
- Knowledge of Data Protection and GDPR regulations.
- Minute-taking and record-keeping experience.
- Exceptional organisation, attention to detail, and discretion.
- Ability to handle confidential information professionally.
Vetting & Checks: A Standard DBS check will be conducted ( encompassing spent and unspent convictions under the Rehabilitation of Offenders Act). An Occupational Health Questionnaire will also be completed.
Did You Know?
We’re one of the top 1% of international employers, committed to your growth. With a culture of supportive leadership, purposeful recognition, and opportunities for development, we’re proud to offer:
Benefits & Perks
✅ Holidays: 23 days + bank holidays (pro rata). ✅ Pension: Up to 6% contributory pension scheme. ✅ Training & Development:
- Over 1,100 internal courses.
- Funding for apprenticeships (Level 3 Team Leader & Level 5 Operations Manager).
- Mentorship opportunities. ✅ Health & Wellbeing:
- Employee Assistance Programme.
- Bupa Anytime HealthLine and a wellbeing app.
- 30% discount at Serco-managed leisure centres.
- 24/7 access to a virtual GP. ✅ Discounts: Access to 1,000+ retailers (clothing, entertainment, travel). ✅ Charity Impact:
- Paid volunteering day.
- Tax-free charitable giving via Payroll Giving Scheme.
- Donate spare pay to the Serco People Fund Charity. ✅ Employee Networks:
- Support for LGBTQIA+ colleagues, women, parents, veterans, people with disabilities, and diverse backgrounds.
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About Us
At Serco, we’re a global team of 50,000 delivering essential public services across Justice, Immigration, Healthcare, Transport, Defence, and more. Together, we drive:
🔹 Trust, Care, Innovation, and Pride—our guiding values. 🔹 Meaningful impact daily, improving the services communities rely on.
Inclusive Recruitment Commitment
We’re a Disability Confident Leader, Top Great British Employer of Veterans, and Gold Inclusive Employer Standard holder. Equal opportunities are our priority, with:
🔸 Flexible & hybrid working where possible. 🔸 Reasonable adjustments for successful candidates. 🔸 Guaranteed Interview Scheme for applicants who:
- Have a disability,
- Are a veteran.
- Have convictions.
To opt in to the scheme, simply state your preference in the application form.
Need help? Contact recruitmentuk@serco.com.
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