Ward Talent Team
Administrator - HQ
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Administrator - HQ
Administrator • Solutions Hub Team Member – Ward Security
We're looking for a proactive and detail-oriented Administrator to join our Solutions Department—a vibrant team instrumental in supporting clients, orchestrating operational excellence, and delivering seamless security solutions.
Passionate about administrative efficiency, customer-focused service, and exceptional operational support? We want to hear from you.
About the Role
As a Solutions Hub Team Member, you’ll be the backbone of our operational effectiveness, adeptly managing client contracts, service delivery, and all administrative fronts.
Your Day-to-Day Responsibilities
You’ll provide critical support by:
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Client Account Management
- Overseeing and developing client relationships, delivering regular service updates.
- Handling client queries, quotations, and upselling security solutions.
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Finance & Compliance
- Accurately processing invoices and purchase orders (POs).
- Maintaining up-to-date records in systems like HubSpot and Servicetrac.
- Ensuring invoice accuracy and timely delivery.
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Operations & Systems
- Managing the PO database, from procurement to finalisation.
- Generating daily/weekly/monthly reports strictly within deadlines.
- Uploading invoices and POs to client portals.
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Regulatory & Customer Support
- Handling complaints and disputes professionally.
- Ensuring compliance with company policies, client demands, and security regulations.
- Supporting Mobile Services renewals, including annual invoicing.
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- General Admin & Workload Ownership
- Upholding ** Soltuions Hub efficiency** with consistent, proactive support.
Location & Conditions
📍 Location: Ward Security HQ – Chatham Dockyard 💻 Mode: FULL-TIME office-based role 💰 Salary: £28,000 per annum
Who Can We Count On?
A blend of sharp skills, passion for detail, and relationships that drive success—that’s exactly what we’re looking for.
Essential Skills & Experience
✔ Exceptional administrative and organisational skills. ✔ Exceptional communication and customer service acumen. ✔ Being proficient in Microsoft Office. ✔ High-level IT literacy, including accuracy with databases and systems. ✔ Ability to build trust with clients and colleagues alike. ✔ Masters the art of multitasking, juggling priorities with excellence. ✔ Basic understanding of finance workflows, invoicing, or POs. ✔ Independent thinker with initiative—self-starting mindset.
Personal Qualities
- Professional, likable, and accessible.
- Keenly reliable with a growth mindset.
- Proactive, self-driven, and committed to excellence.
- Relies on strong time management.
- Shepherds every detail, delivering grade-A work consistently.
- Positive mindset – always looking to improve.
- Arrives early, consistently. Punctual. Results-oriented.
About Ward Security
Ward Security harnesses expertise to deliver cutting-edge UK-wide security solutions. Our arsenal includes: 🎥 CCTV systems 🛡️ Property management 🐕 Guard dog security 🔑 Key holding & response alarm services 🚓 Patrol security 📊 Managed security operations
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We drive culture by one simple yet powerful truth: *“We look after our people—our people look after our clients.” We genuinely invest in growth, fostering a workforce that constantly evolves.
📈 1500+ employees who embody our ethos are already spreading their wings across the nation.
Why Join Us?
This isn’t just a job—we offer:
Benefits & Perks
👕 Professional uniform stipend ⚖️ SIA Licensing cost savings scheme 🚴 Cycle to Work salary sacrifice 💼 Pension with life assurance 🎓 Ward Security Academy & in-house development programs 🏆 Leadership advancement opportunities 🌟 Recognised inclusive employer (Diversity Champion & International Inclusion Awards)
Wellbeing Support Happens First
🧠 In-house Mental Health Team 🐶 Wellbeing platform & resources 💪 Mind Workplace Wellbeing Silver Award 🎟 Reward membership (shopping discounts, cinema passes, gym access, mental health support)
Our Commitment to Inclusivity
We insist on fairness—equal opportunities, zero-tolerance policies, and an environment that celebrates diversity (race, religion, disability, orientation, gender, etc.) in all its rich splendour.
Awards, growth, and genuinely being seen for who you are—jobs don’t come this good.
We’re not just looking for a job—we’re looking for a partner who cares as much as we do.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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