Administrator

Location: Pontypridd, Cardiff - Fully Onsite

Contract: Temporary – 1-month contract (Temp to Perm)

Pay Rate: £13.50 per hour (PAYE)

OBJECTIVES

• To ensure that Health & Safety procedures are adhered to at all times
• To ensure that all work completed is accurately charged in accordance with customer contracts
• To assist in raising purchase orders and maintaining records as required

RESPONSIBILITIES

• Answer inbound calls professionally and accurately log all information into Salesforce.
• Build and maintain strong relationships with customers and internal stakeholders.
• Resolve customer queries and complaints promptly, with a focus on customer satisfaction and retention.
• Support the Credit Control team by resolving outstanding account queries.
• Assist with the daily driver debrief process, recording actions and updates in Salesforce.
• Raise purchase orders and maintain accurate administrative records.
• Ensure all work is completed in line with Health & Safety policies and relevant legislation.
• Perform accurate data entry, validation, interrogation, and updates across spreadsheets and bespoke systems.
• Process documentation and information requests efficiently.
• Welcome visitors, arrange meeting rooms, and organise refreshments when required.
• Order and manage office stationery supplies.
• Investigate data issues, produce reports, and provide solution-focused recommendations.
• Monitor waste collection rounds, identify issues, and report them to the management team.
• Reallocate work between waste collection rounds where necessary.
• Operate the weighbridge, including recording incoming and outgoing waste, processing weighbridge tickets, and maintaining photographic records.
• Support the Administration Coordinator with ad hoc projects and other administrative duties as required.