Serco Plc
Administrator | RAF Waddington
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract: Full Time, Permanent
Working Hours: 37.5 hours per week, Monday to Friday (8:00-4:30PM)
Location: 100% Office based, RAF Waddington (No hybrid or remote working)
Are you an organised, proactive administrator who thrives in a fast-paced environment?
We're looking for an exceptional Administrator to become an integral part of our Built Estate Central Team at RAF Waddington. This is far more than a traditional administration role—it's an opportunity to make a real impact by supporting the delivery of essential services across one of the UK's most important defence sites.
If you're someone who enjoys problem-solving, takes pride in keeping things running smoothly and enjoys working with a variety of people, we'd love to hear from you.
The Role
As a key member of our team, you'll provide essential administrative support that helps ensure our operations run safely, efficiently and compliantly. You'll work closely with Operational Managers, contractors and colleagues across the business, playing a vital role in coordinating reactive maintenance, monitoring work progress and helping to ensure contractual commitments are delivered on time.
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Your day could involve:
- Managing and allocating maintenance tasks through Maximo
- Monitoring performance reports
- Raising purchase orders
- Updating records and maintaining accurate electronic filing systems
- Supporting management by organising meetings, booking facilities, taking professional minutes and maintaining action logs
- Ensuring important documentation is always accurate and up to date
The role also includes:
- Supporting the Helpdesk with customer enquiries
- Assisting with the resolution of customer issues
- Processing BPSS paperwork for employees and contractors
- Coordinating visitor access and inductions
- Managing meeting room bookings
- Helping to keep pool vehicle records, servicing schedules and compliance documentation current
- Playing an important part in maintaining Health & Safety communications, ensuring noticeboards and safety alerts remain up to date
- Managing visitor records in line with GDPR requirements
- Supporting the wider team with a variety of administrative tasks that contribute to the smooth running of the contract
About You
You'll be highly organised, motivated and able to manage a varied workload while maintaining exceptional attention to detail. You enjoy working in a busy environment where priorities can change and are confident communicating with colleagues, customers and contractors at all levels.
You'll have strong administrative skills and be comfortable using Microsoft Office, particularly Excel, with the willingness to learn systems such as Maximo and other bespoke business applications. Most importantly, you'll be proactive, dependable and committed to delivering excellent customer service while maintaining the highest standards of accuracy, confidentiality and compliance.
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You will need to be able to pass BPSS Clearance to be eligible for this role.
Ready to Join Us?
If you're looking for an exciting administrative role where you can make a real impact and be part of a professional, supportive team, we'd love to hear from you.
Apply today and become part of Team VIVO at RAF Waddington, helping us deliver excellence where it matters most.
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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