Change Grow Live
Administrator / Receptionist
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Overview
An exciting opportunity has arisen within Change Grow Live Northamptonshire for an enthusiastic, dedicated Administrator / Receptionist to join our Administration Team at Lancaster.
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We currently have a vacancy for an Administrator / Receptionist to join our Administration Team. We are looking to appoint a dynamic and energetic individual to join our team of experienced administrators. This role provides an exciting opportunity to contribute to the development and ongoing success of the service in Lancashire. Individuals will need to be motivated, enthusiastic, committed and driven to meet the expectations of this challenging role. The role also involves wider support for our locality administration team.
The successful candidate will have experience in a clinical administrative role with good IT skills including Microsoft Office and Excel. You will have excellent communication and organisational skills and will provide support across the service in ensuring day to day delivery is achieved.
Where
Lancaster
Hours
Part time, 15 per week
Contract Type
Permanent
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
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Responsibilities
About the role
- Be the first point of contact within the service
- Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
- Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
- Complete effective processing of correspondence/data entry as required.
- Minute take at partnership and clinical meetings as required
- Collate, monitor, and report data/information and statistics as required
- Carry out photocopying as required
- Ensure that all admin, record-keeping, and communication within the project are maintained
About you
- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Confident and effective communication skills, both verbally and in writing and solid numeric skills
- Excellent organisational and time management skills
- Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
- Minute taking experience would be an advantage
What we will give to you
- 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
- Flexible working arrangements (Pro rata)
- Paid ‘Wellness’ hour (Pro rata) each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a Friend Scheme and receive vouchers if candidate successful.
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Please read attached Job Description for a more detailed outline of responsibilities and Person Specification
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
Salary Range (pro rata if part time)
CGL SPOT (20) (£26,296.03 - £26,296.03)
ILW / OLW / Fringe
N/A - Outside London Weighting Area
Interview Date
22/7/2026
Closing Date
15/7/2026
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Zoe Macdonald | zoe.macdonald@cgl.org.uk
This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.
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