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Administrator, TCES
National Online School Administrator – Wimbledon, UK
About the Role
The National Online School is seeking an efficient Administrator to provide high-quality administrative support, ensuring the smooth and effective operation of core school systems and processes. This critical role involves close collaboration with the School Business Manager and wider teams to support:
- Administrative coordination
- Attendance processes
- Student support functions
- Statutory and organisational compliance
About the Organisation
The National Online School (NOS) supports UK-based neurodiverse pupils aged 7–19 with complex special educational needs and disabilities, including:
- Autism Spectrum Disorder (ASC)
- Social Emotional and Mental Health (SEMH) needs
- Trauma-related behaviours (e.g., emotionally based school avoidance, frequent placement breakdowns)
Our personalised, therapeutic education programmes employ a holistic approach—balancing rigorous academic progress with specialist vocational resettlement and therapeutic support. We provide high-quality, individualised care which enables continued therapeutic engagement in the home environment.
Key Responsibilities
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Core Administrative Coordination:
- Manage and maintain school-wide administrative processes with accuracy and consistency.
- Liaise with student families, teachers, and external agencies to coordinate timely delivery of support.
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Attendance & Student Data:
- Monitor and track attendance robustly, ensuring compliance with safeguarding and organisational requirements.
- Maintain up-to-date records on student data and ensure confidentiality protocols are adhered to at all times.
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Process & Compliance:
- Ensure operational procedures are executed in line with statutory regulations and NOS policies.
- Support reporting, including reporting to trusts/government funding bodies where required.
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CommunicationSupport:
- Serve as the school’s central point of communication: mail distribution, internal correspondence, and stakeholder liaison.
- Use clear, empathetic writing for reports, correspondence, and urgent escalations.
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Collaboration & Resource Management:
- Work remotely and in coordination with teams—leveraging tools like Microsoft Teams, portals and databases to share and retrieve required materials.
- Assist in problem-solving administrative challenges and proactively identify process improvements.
Requirements
Essential Criteria
- Proven experience in administrative support within education or a similar sector (e.g., teaching support, training, welfare).
- Confident in managing administrative systems, compliance data, and complex records, ensuring accuracy and accessibility.
- Exceptional written and verbal communication skills, including report writing and stakeholder liaison.
- Demonstrated customer service ( Responding to queries with empathy and initiative while escalating as needed).
- Strong organisational and time management, with the ability to multitask, meet deadlines under pressure.
- Experience coordinating remote teams and servicing them efficiently.
- Proactive problem-solving skills—ability to make decisions and recommend solutions based on evidence.
Person Specification
- Team Player & Initiative Takers: Capable of self-motivation whilst working to delegated objectives.
- Detail-Oriented: An eye for accuracy ensures no corners are cut on sensitive information.
- Compassionate: Understanding of educational challenges faced by neurodivergent youth.
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Benefits & Conditions
✅ Competitive Salary with 25 days annual leave. ✅ Bespoke Learning & Development Plan and training opportunities through induction and regular CPD. ✅ Exclusive wellbeing benefits:
- Employee Assistance Programme (EAP)
- Counselling support
- Contributions to healthcare costs
- Monetary credits for discounts on gyms and active health. ✅ Ongoing Support: Staff rewards platforms, half-termly wellbeing days, and company celebrations. ✅ A rewarding career path: Direct contribution to the lives of vulnerable students with SEMH and ASC.
Safeguarding & Commitment
The National Online School, Great Minds Education Trust (TCES) and Great Minds SASL are fully committed to safeguarding pupils and staff. All appointments are subject to:
- Enhanced DBS checks
- References and medical clearance
- Safer recruitment practices under the safeguarding & child protection legislation.
How to Apply
To apply, please submit your:
- CV via email (to hiring@nationalonlineschool.co.uk).
If shortlisted, you will be invited to:
- Complete an application form aligned with safer recruitment practices.
Key Quote
💬 "We create outcomes for pupils who have been overlooked too many times by the system. Our lead analysts and practice professionals are dedicated to working these critical years with a self-determination approach.
Are you ready to be part of a team that helps young people rebuild trust, confidence, and educational pathways?"* — NOS Team
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