Recovery Focus
Administrator Volunteer
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Administrator Volunteer
Location: Aylesbury / High Wycombe
About Waythrough
Waythrough provides specialist support across mental health, alcohol, drugs, and related areas. We deliver high-quality, evidence-based services designed around the real needs of the people we serve.
Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are looking for a friendly, organised, and reliable Volunteer Administrator to support our team and help ensure the smooth day-to-day running of the service. This is an excellent opportunity for someone who enjoys helping others, has good communication skills, and wants to gain valuable administration experience within a supportive environment.
Key Responsibilities
- Answer telephone calls and take messages.
- Book, amend, and cancel appointments.
- Prepare and distribute information packs and resources.
- Assist with printing, filing, and general administrative tasks.
- Welcome visitors and direct enquiries appropriately.
- Help maintain office resources and ensure workspaces remain organised.
- Support staff with the efficient running of daily operations.
- Maintain confidentiality and handle information professionally.
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About You
You will be:
- Friendly, professional, and approachable.
- Confident communicating with a wide range of people.
- Organised with good attention to detail.
- Reliable and able to manage agreed commitments.
- A strong listener with a calm and positive manner.
- Comfortable using basic digital systems and Microsoft Office applications.
- Committed to maintaining confidentiality and working as part of a team.
What You'll Gain
- Practical administration and customer service experience.
- Opportunities to develop communication and organisational skills.
- Ongoing support, training, and supervision.
- Personal development opportunities.
- The chance to make a meaningful contribution to your local community.
- Reimbursement of agreed travel expenses.
For Full Role Description Please Click Here
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
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- Discounts from various schemes
- Training and personal development
- A chance to make a real difference in people’s lives
- Free induction and role-specific training
- Support from experienced staff and regular supervision
- Opportunities to meet new people and develop your confidence
- Reimbursement for travel and agreed expenses
- Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
How to apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.
Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Closing date: 2026-08-30
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