HCRG Care Group
Administrator
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Job Introduction
We are looking for an Administrator to join our Outpatients Department at Farnham Hospital and Centre for Health. You'll be part of a close-knit team that includes Registered Nurse, Healthcare Assistants and Administrators. Reporting to the OPD Matron, you'll help make sure everything runs smoothly, from managing the phones and emails to checking in patients on the reception desk, supporting OPD Matron and Sister with administrative duties and keeping online patient records in order.
Package Description
As an Administrator, you’ll be part of our valued team based at Farnham Hospital and Centre for Health. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £24,853-£27,387 with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
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Main Responsibilities
As an Administrator you will:
- Act as the first point of contact for the team, answering calls, responding to emails and handling enquiries with warmth and professionalism.
- Support patients to check in using the automated check in kiosk, signpost to waiting areas and update with any clinic delays.
- Provide day-to-day administrative support to the OPD Matron and Sister including document preparation, clinic scheduling, and updating records.
- Assisting with friends and family feedback audits to monitor service performance.
- Monitor patient transport bookings and update transport spreadsheet daily.
- Use electronic systems (such as EPIC and SharePoint) to update and manage patient information.
- Handle sensitive information with confidentiality, care and compliance.
For a full list of responsibilities please see the attached job description.
The Ideal Candidate
We’d love to hear from you if you’re:
- An experienced administrator (health or social care background a bonus, but not essential)
- Highly organised, with great attention to detail and time management skills
- A strong communicator, comfortable speaking with professionals, patients, and carers
- Confident using Microsoft Office and electronic patient record systems
- Someone who thrives in a collaborative environment and can stay calm under pressure
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
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We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
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