Practice Plus Group
Administrator
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About The Role
UNLOCK YOUR BEST WORK LIFE
MAKE A DIFFERENCE FOR EVERY PATIENT
As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire, you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient-centred approach of the team.
This is a full-time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm, based at North Hykeham, Lincoln.
What you'll be doing
Being a member of the administration team, working in a fast-paced environment, you will also be responsible for:
- Ensure data confidentiality is maintained at all times
- Contacting patients within scheduled times to book their appointments
- Ensure all relevant information regarding their appointment is sent to patients
- Update patient administration electronic records to reflect patient contact
- Answering the telephones and dealing with patient or customer queries
- Monitoring and clearing administration task lists to ensure the service meets its performance targets
- Answering email queries from external customers or colleagues
- Directing of discharges to the appropriate service
- Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
- Maintaining the Health and Safety and cleanliness standards in the office
- Preparation and transporting outgoing post daily (on site at Business Park)
- Maintain compliance with mandatory training
- Any other administrative support tasks as required
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What we'll look for in you
You Will Be An Experienced Administrator With
- Previous administration experience in a similar setting
- Competent data entry ability
- Sound knowledge and understanding of IT and software packages (Word/Excel)
- Excellent Communication skills (Written and Phone)
- Ability to prioritise and work on own initiative
Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.
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What you can expect in return
- A salary of £24,804 per annum
- Work 37.5 hours per week
- An extensive range of wellbeing and lifestyle benefits
- Working within a friendly and supportive team
- The support you need to grow in your role and continue your professional development
- 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays
If you have any questions, contact sarah.melder@practiceplusgroup.com
We will contact all shortlisted candidates, but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK; we are UNABLE to provide any type of sponsorship.
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