Citizens Advice
Administrator
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Administrator
- Hours: Full-time (37 hours per week - some flexible working)
- Contract: Permanent
- Salary: £27,263.00 per annum, pro rata
- Location: Ilkeston (hybrid mix of home and office working)
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About The Role
We are looking for a highly organised and proactive Administrator to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across our services and helping to ensure the smooth day-to-day running of our back office.
As an Administrator you will support projects across the organisation, in particular the CEDA project. You will act as a first point of contact for clients, playing a key role in delivering a high standard of client care. Your duties will include booking and managing appointments and providing clients with information about the services offered. Manage incoming documentation from clients and creditors as well as prepare letters and documents. Maintain accurate records, statistics and reports. Assist with filing, scanning, photocopying and other routine administrative tasks while working collaboratively with colleagues to support the service delivery.
Who We Are Looking For
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to deadlines, performance targets and KPIs (essential)
- Experience of a charity or voluntary sector organisation (preferred)
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What We Offer
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
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