Manchester University NHS Foundation Trust
Administrator/Coordinator - Overseas Chargeable Patients Service
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Administrator/Coordinator - Overseas Chargeable Patients Service
Coordinator for the Overseas Visitors and Chargeable Patients Service
Saint Mary’s Hospital at Wythenshawe is seeking to appoint a Coordinator for the Overseas Visitors and Chargeable Patients Service.
This role involves identifying patients who may not be eligible for free NHS treatment and ensuring they receive accurate information regarding the costs of their care.
The position encompasses all services within Saint Mary’s Managed Clinic Service. Effective communication with patients, trust staff, and external stakeholders is essential and will involve regular correspondence via email, letters, face-to-face interactions, telephone, and video calls. Therefore, excellent written and verbal communication skills are vital for success in this role.
Strong organisational skills and meticulous attention to detail are required, as you will manage your own caseload and maintain precise records. You will utilise IT systems, including Hive and Microsoft Office applications, and must demonstrate good IT literacy.
The role may involve exposure to distressing or emotionally sensitive situations. While support is available from the wider team, resilience is important, along with an empathetic and non-judgemental approach to problem-solving.
Flexibility is a key requirement, as the post holder may need to provide cover across the Managed Clinical Service. Occasional travel to other MFT sites for training and meetings may also be necessary.
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Initial training will take place at Saint Mary’s Oxford Campus and is expected to last approximately six months.
To understand and comply with the Department of Health Overseas Hospital Charging Regulations.
The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.
The role includes, interviewing patients, gathering copies of documents required to assess entitlement, running reports and maintaining local records in line with National Policy.
You will be responsible for raising invoices, responding to queries and complaints through email, face to face, letters and phone calls. You will liaise with trust staff and external bodies including the home office and the immigration service to assist in identifying patients overseas status and NHS eligibility.
The post holder will meet regularly with their line manager to discuss cases, review and action reports based on evidence available. With support from your Line manager and the wider team, you will develop and maintain your knowledge around the charging regulations.
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
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With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
For further details / informal visits contact:
- Name: Wendy Hamilton
- Job title: Overseas Team Leader
- Email address: Wendy.hamilton@mft.nhs.uk
- Telephone number: 0161 701 1134
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