Recovery Focus
Administrator/Receptionist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Forward Leeds – Kirkgate, Leeds
Working Hours: 37 hours per week, Monday-Friday
Contract Type: Permanent
Salary: £25,877.80 - £28,454 per annum
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a Real Difference in Your Community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
Forward Leeds is looking for an organised, professional, and customer-focused Receptionist/Admin Assistant to join our busy team based at Kirkgate. This is an exciting opportunity to play a key role in supporting the day-to-day running of the service, providing a welcoming and efficient reception function while delivering high-quality administrative support to colleagues, service users, visitors, partners, and external stakeholders.
As the first point of contact for the service, you will help create a positive experience for everyone who accesses Forward Leeds, ensuring enquiries are handled professionally and efficiently while supporting the wider team to deliver excellent services across Leeds.
Key Accountabilities:
- Act as the first point of contact for employees, visitors, partners, and external stakeholders, ensuring all enquiries are appropriately supported, signposted, and responded to.
- Provide a welcoming, professional, and confidential reception service, delivering high standards of customer care at all times.
- Manage enquiries received via telephone, email, and in person, escalating issues where appropriate.
- Maintain the reception environment and support the smooth running of the office, including managing post, deliveries, visitor sign-in processes, and meeting room preparation.
- Provide administrative support across the service, including maintaining accurate records, updating electronic systems, and supporting referral and appointment processes.
- Support meetings through agenda distribution, information gathering, and minute taking where required.
- Manage shared email inboxes and assist with a range of administrative and organizational tasks.
- Liaise effectively with partner agencies and stakeholders to support service delivery.
- Assist with data collection, reporting requirements, and quality assurance processes.
- Support service improvement by identifying issues, suggesting solutions, and contributing to operational projects and objectives.
- Undertake training, supervision, and continuous professional development activities as required.
- Work in accordance with all relevant legislation, policies, procedures, and organizational values.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and Experience:
- Experience in an administrative, reception, or customer service role.
- Excellent interpersonal, organizational, and communication skills.
- Ability to communicate effectively with a wide range of people both verbally and in writing.
- Proficient in Microsoft Office applications, including Outlook, Word, and Teams.
- Ability to manage competing priorities and work effectively within a busy environment.
- Experience maintaining accurate records and handling confidential information with discretion and sensitivity.
- Experience working within a healthcare, social care, education, or customer-facing environment would be advantageous.
- A proactive and flexible approach, with the ability to work independently and as part of a team.
Why Join Us?
At Forward Leeds, you'll be part of a dedicated team committed to supporting people to make positive changes in their lives. We offer a supportive and inclusive working environment, opportunities for professional development, and the chance to make a real difference within local communities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are committed to creating a diverse and inclusive workplace and welcome applications from people of all backgrounds, experiences, and communities.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras, and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-07-06
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing, and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year, our services support around 130,000 people.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location