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Admissions and Accounts Apprentice
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The Apprentice
The Apprentice will report to the Admissions Manager and work closely with the Accounts Officer. The apprentice will take responsibility for answering enquiries and producing offers for potential students in line with UKVI requirements and maintaining students’ records in line with relevant accreditation bodies’ criteria.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The admissions and accounts teams process admissions for all NCG centres including Junior Summer Schools.
Job Description
Role and responsibilities will include:
- Maintain constant liaison with the other departments with the NCG adult centres (Manchester and Liverpool) throughout the year and the NCG Junior centres (Salford and Portsmouth) throughout summer to ensure all students needs and requirements are met
- Producing offer letters, visa letters, and proforma invoices (GROSS/NET) for agents/students
- Communicating with educational agents/embassies on a regular basis
- Checking finance platforms (Square, flywire) for incoming payments, adding remittances and allocating credit card payments to Fidelo
- Inputting invoices into Xero and comparing outstanding invoices between Fidelo and Xero
- Auditing the student files, ensuring they comply with UKVI & British Council regulations
- Updating student record system on Fidelo (CRM) with any new passports/visas, contact details and other important documents
- Complete/assess the sponsor guarantee details sheet (Financial Guarantees), changing the students booking accordingly and invoice the embassies
- Run weekly finance reports and contact students/agencies to ensure the Financial Guarantees are up to date
- Assisting with general student queries and where relevant, directing them to the correct departments
- Assist with other admin and finance based duties when necessary
- To participate in all mandatory training for Health and Safety and SafeGuarding, as advised by the College policy and through instruction of the appropriate line manager
- Working with children and young people under the age of 18, vulnerable adults, and students with special educational needs and disabilities
- All employed personnel are required to follow and adopt New College Group procedures and policies relating to children and young people under the age of 18, vulnerable adults and students with special educational needs and disabilities
- At all times, employees should reflect care and concern, and ensure that children and young people under the age of 18, vulnerable adults and students with special educational needs and disabilities are fully supported and responded to in a positive supportive manner
- All employees must demonstrate positive attitudes and commitment towards ensuring appropriate support structures, resources, facilities, or individualised learning or special educational plans are in place and fully implemented
- All employees must undertake appropriate training to ensure that they are fully versed with all relevant safeguarding procedures and policies and must demonstrate appropriate understanding of how these policies relate to their own individual work programmes, or areas of responsibility
- All employees will be required to undertake, as deemed appropriate from time to time, mandatory training with regards to safeguarding and general health and safety, and welfare of students, children and young people under the age of 18, vulnerable adults and individuals with special educational needs and disabilities
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Where you'll work
9 PORTLAND STREET
MANCHESTER
M1 3BE
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will take place one day a week at Oldham College
Essential qualifications
GCSE in:
- English and Maths (grade Grades 9-4 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
New College Group provides high-quality English language education for international students from around the world. We offer General English, IELTS and exam preparation, alongside a wide range of specialised programmes for individuals and groups.
https://newcollegegroup.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time employment for the right candidate
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
Deborah Wynn
deborah.wynn@oldham.ac.uk
01617853586
The reference code for this apprenticeship is VAC2000041576.
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