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Admissions Host
Admissions Host
Location
The London Dungeon and Shrek’s Adventure! London
Contract & Availability
Seasonal contract until 6 September. Flexible schedule in line with business needs:
- Minimum of 4–5 days per week
- Weekdays and weekends
About the Role
Merlin’s London Dungeon and Shrek’s Adventure! London are looking for Admissions Hosts to join their dynamic, sales and customer-centric team. You’ll welcome guests to Far, Far Away or Traitors Gate—charting a course through world-class entertainment while being the first impression of our attractions.
Role highlights:
- Based on London’s vibrant South Bank, you’ll champion our attractions to passers-by and drive footfall.
- Tailor unforgettable visitor experiences—helping guests see, do, and enjoy everything Merlin offers.
- Sales-focused role: Upsell tickets, upscale custom visits, and secure group bookings.
- Customer service is at your core—building rapport, managing queues, and ensuring a smooth flow of guests.
- Play a key part in entertaining, engaging, and delighting guests across both attractions.
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This is a seasonal opportunity ending 2026-09. Flexibility is key—working weekends/festive periods as required.
Perfect for those with:
- A passion for theatre, entertainment, and fun
- The confidence and charm to inspire guests
Qualifications & Experience
Must have:
- Flexible availability for weekdays, weekends, and peak trading
- Strong customer service and communication skills
- Proven upselling experience (selling tickets/attractions)
- Experience in a fast-paced, customer-facing environment
- Ability to work independently or collaboratively
- Strong performance stakeholder drive—encompassing revenue targets and KPIs
Desirable but not essential:
- Any previous visitor experience or familiarisation with theme parks/attractions.
- Confidence in adaptable frontline leadership—ensuring operational excellence and guest satisfaction.
- Knowledge of health/safety or operational procedures within entertainments.
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Essential mindset traits:
- Proactive and ** willing to go the extra mile**
- Enthusiastic. A bright spirit with a Can-Do attitude!
Benefits
- Monthly bonus based on guest satisfaction metrics
- Fortnightly pay
- Retail & parking discounts
- 25% off Merlin retail outlets and restaurants
- 40% off LEGO online
- Merlin Magic Pass
- Free annual access to all Merlin attractions worldwide for you, family, and friends
- Employee cinema screenings
- Exclusive tickets at up to 55% off
Pay
Competitive hourly rate. Applications considered accordingly, with full shortlisting before interviews.
Disability support? Email recruitment@merlinentertainments.biz for reasonable adjustments.
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