Northern Care Alliance NHS Foundation Trust
Adult Community Administrator
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Adult Community Administrator
Adult Community Administrator
The Adult Community Administrator provides a comprehensive and responsive administrative support service to the Adult Community Services within the Integrated Care Division. The role acts as a key point of contact for referrals, patients, carers, clinicians and partner agencies, ensuring information is managed accurately, confidentially and in line with Trust policies.
The post holder will support the effective running of community services by processing referrals, maintaining accurate records, supporting patient pathways and contributing to service improvement. The role operates on a rotating shift pattern between 07:30 and 22:00, seven days per week, and requires flexibility to meet service needs.
- Act as the first point of contact for referrals, enquiries and general communication, ensuring a professional, courteous and patient-focused service.
- Receive, process and accurately record referrals, discharges, transfers and associated documentation on clinical systems.
- Communicate effectively with clinicians to highlight urgent referrals and support escalation processes where required.
- Manage confidential information in line with Trust policies, GDPR and data protection requirements.
- Produce and maintain accurate records, reports and activity data within agreed timescales.
- Provide non-clinical advice and information to patients, carers and external agencies, including handling sensitive and confidential enquiries.
- Support service delivery by identifying delays, issues or risks and escalating them appropriately.
- Contribute to service development discussions and procedural improvements.
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About Us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
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In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Contact Information
Learn More About Us In Our Candidate Information Pack.
For further details / informal visits contact:
- Name: Shweta Rani
- Job title: Home First Operational Manager
- Email address: Shweta.Rani@nca.nhs.uk
- Telephone number: 07717343175
For any queries regarding this vacancy, please contact the appointing manager using the details above during normal working hours.
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