Honeywell Aerospace
Advanced Aerospace Field Service Representative
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Advanced Aerospace Field Service Representative
Advanced Field Service Engineer (Mechanical)
Location
England or the Czech Republic
Role Type
Hybrid / remote (mainly from customer site or office, at least 3 days a week, or from home when not on-site)
About Honeywell Aerospace
Honeywell Aerospace provides products and services for commercial, defence, and space aircraft, including aircraft engines, cockpit and cabin electronics, wireless connectivity systems, and mechanical components. Our hardware and software solutions enhance aircraft efficiency, reliability, and safety.
Mission: Safer, More Fuel-Efficient Flying and Innovations for the Future of Aviation.
Key Responsibilities
- Serve as the single point of contact for assigned customers across the aviation sector (airlines, operators, MROs, and aircraft OEMs), diagnosing and resolving technical issues.
- Customer relationship management: Build and maintain long-term relationships by addressing issues that improve customer satisfaction with Honeywell products and services.
- Provide multi-disciplinary expertise in mechanical and avionics systems, offering guidance to help customers operate and maintain Honeywell products effectively.
- Respond to real-time customer support inquiries, both via telephone and for more complex issues in-field.
- On-site troubleshooting: Travel to customer locations (across Europe) to resolve technical issues first-hand.
- Regular engagement with assigned airline customers—scheduled calls, quarterly face-to-face meetings, and periodic site visits.
- Interpret technical data, provide on-the-job training, and act as a liaison between Honeywell and customer personnel.
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Key Skills & Qualifications
Essential Experience & Education
- Bachelor's degree in aircraft engineering (excluding avionics) OR equivalent hands-on experience.
- Proven experience troubleshooting mechanical and electro-mechanical systems on business, commercial, or military aircraft.
- Field service experience with customer-facing roles, prioritising exceptional customer satisfaction.
- Ability to travel across Europe as required.
- Full right to work in the UK without sponsorship and commute daily from your assigned location.
Soft Skills & Competency
- Exceptional written and verbal communication, with the ability to collaborate across internal teams and operate independently.
- Strong problem-solving skills, adaptability, and resourcefulness for varied customer needs.
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Our Offer
Career Growth: Clear advancement opportunities, regular performance feedback, and mentorship programmes.
Skill Development: Access to comprehensive training and certifications to support professional growth.
Work-Life Balance: Support for flexible working arrangements and further education, where applicable.
Technology & Innovation: Cutting-edge tools, forward-thinking work environment, and access to an innovative industry.
Company Culture: Inclusive, diverse workplace with team-building activities and social events to foster community.
Diversity & Inclusion
Honeywell is an equal opportunity employer. We do not discriminate based on:
- Race, religion, colour, national origin
- Gender, sexual orientation, age, marital status
- Veteran status or disability
Reasonable accommodations will be provided for individuals with disabilities to ensure equal opportunity in the hiring process.
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